Vano Rafik
Sydney,NSW
Summary
Achieved remarkable client satisfaction and referral growth at Daily Painting Services Pty Ltd. by expertly blending advanced painting techniques with strong communication skills. Excelled in project management, creatively surpassing expectations without compromising timelines. Demonstrated exceptional teamwork and problem-solving abilities across diverse roles, significantly enhancing team efficiency and customer trust.
Overview
7
7
years of professional experience
Work History
Painting and Decoration
Daily Painting Services Pty Ltd.
01.2016 - 01.2017
- Exceeded client expectations by going above and beyond to accommodate last-minute changes and requests while maintaining project timelines.
- Supervised a team of junior technicians, providing guidance and mentorship for consistent service delivery across projects.
- Increased client referrals through exceptional attention to detail and creative design implementation.
- Enhanced customer satisfaction by providing high-quality decoration services for various events.
- Specialised in sensitive areas of the field such as patching and texture paint.
- Book keeping, Quotations and Invoicing to the highest quality ensuring the company is always one step infront.
Retail (Retail Operations, Sales, Merchandising)
Officeworks
12.2012 - 01.2016
- Strengthened relationships with stakeholders and customers through consistent communication, resulting in increased trust and collaboration.
- Achieved high levels of customer satisfaction by addressing concerns promptly while maintaining professionalism throughout interactions.
- Improved team efficiency by implementing streamlined processes and providing clear instructions to members.
- Provided support during challenging times by offering guidance, encouragement, and recognition for hard work well done.
- Accurately filling shelves for a high customer satisfaction as expected.
Door to Door Sales
Appco Group
01.2010 - 09.2010
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Enhanced personal safety during door-to-door sales by adhering to established guidelines for appropriate behavior and maintaining situational awareness at all times.
Education
Bachelor of Entertainment Management - Arts And Entertainment Management
JMC Academy
JMC Academy04.2021
Cert IV Marketing - Marketing
TAFE
Granville, NSW10.2011
Skills
- Strong Communication Skills
- Budgeting and Estimating
- Expert Color Matching
- Project management abilities
- Advanced Painting Techniques
- Expert Wallpapering
- Tools and Equipment Operation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Languages
English
Full Professional
Timeline
Painting and Decoration
Daily Painting Services Pty Ltd.
01.2016 - 01.2017
Retail (Retail Operations, Sales, Merchandising)
Officeworks
12.2012 - 01.2016
Door to Door Sales
Appco Group
01.2010 - 09.2010
Bachelor of Entertainment Management - Arts And Entertainment Management
JMC Academy
Cert IV Marketing - Marketing
TAFE
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