Van Phuc Nguyen
Summary
Highly organized and detail-oriented professional with extensive experience in coordinating and optimizing inspection schedules for a team of 20+ building inspectors across Victoria. Proven ability to improve operational efficiency through strategic route planning, effective communication with subcontractors, and proactive contingency planning. Demonstrates strong administrative and data management skills, with a focus on accuracy, productivity, and service delivery. Skilled in managing high volumes of telephone and email correspondence, maintaining shared inboxes, and supporting cross-functional teams. Adept at problem-solving, conflict resolution, and thriving in both independent and collaborative work environments. Committed to delivering high-quality support that enhances overall team performance and organizational success.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Checkpoint Building Surveyors
11.2023 - Current
- Coordinated schedules for team of 20+ building inspectors
- Populating and preparing inspection schedules for building inspectors across Victoria with a focus on travel efficiency and Inspection productivity.
- Coordinate and maintain relationships with sub-contract inspectors to improve operational efficiency.
- Improved resource allocation by regularly reviewing staff routes, availability, and workload distribution.
- Collaborated with other team members to develop contingency plans for unexpected staff absences or schedule changes.
- Maintaining an exceptional level of precision in data entry while updating and managing company-wide spreadsheets.
- Efficient management of telephone and email communications, ensuring prompt and professional responses to requests.
- Delivering vital administrative support to in-house building inspectors, streamlining their workflow and enhancing overall operational efficiency.
- Maintaining an organised shared inbox while efficiently handling daily task assignments.
- Demonstrated strong problem-solving and conflict resolution skills with external clients through high-volume calls.
- Operating effectively both independently and a part of a team.
- Providing support to other area of the company when required.
Assistant Store Manager
Miss Saigon Chadstone
10.2021 - 05.2023
- Assisted in managing daily schedules for 8 FOH/BOH staff.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Education
Bachelor of Business - Accounting
Swinburne University of Technology
Melbourne, VIC08-2022
Skills
- Strong ability to handle high pressure and time-critical tasks while maintaining professional manner
- Scheduling & Resource Allocation
- Excellent client focus
- Strong problem solving skills
- Highly proficient in Spreadsheet, Word, Outlook
- Communicate Skills
- Data Reporting
- Time management skills
- Teamwork and Collaboration
Timeline
Scheduling Coordinator
Checkpoint Building Surveyors
11.2023 - Current
Assistant Store Manager
Miss Saigon Chadstone
10.2021 - 05.2023
Bachelor of Business - Accounting
Swinburne University of Technology
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