Summary
Overview
Work History
Education
Skills
Timeline
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Vanshika Goel

Southbank,VIC

Summary

An enthusiastic Account Manager who is eager to achieve and contribute to a team's success through experience, hard work, critical thinking, and problem-solving skills. I have a clear and proactive understanding of sales management and communications, identifying prospects and converting leads into long-term customers, as well as seven years of training in sales and customer services. As an entrepreneur and a go-getter, I seek an opportunity that is goal-driven and has room for future growth and success. I am motivated to learn and excel in a challenging yet thriving workplace environment and strive to present clients with professional and strategic consumer outcomes.

Overview

6
6
years of professional experience

Work History

Senior Account Manager

SmartBear
01.2023 - Current
  • Employed proactive approaches to strengthen relationships and manage customer needs as an Expansion Manager and Product Team Lead.
  • Increased revenue by creating marketing campaigns and communicating product updates to customers.
  • Established customer relationships, and multithreaded accounts to achieve mutually beneficial results and win opportunities.
  • Brought in over $170,000+ in revenue while managing multiple high-profile/key accounts.
  • Prepared executive summaries and encouraged multiyear deals by negotiating contracts and finalized billings.
  • Trained and coached new sales team members servicing new logo accounts.

Account Manager

SmartBear
01.2022 - Current
  • Oversaw new business development and customer servicing, and reached annual revenue goals.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Built and strengthened long-lasting client relationships based on product evaluations, accurate price quotes, and customer-centric terms.
  • Coordinated with internal teams to target and facilitate prompt delivery of client projects.
  • Liaised between account holders and various departments to network and build accounts.

Senior Sales Development Representative

SmartBear
10.2021 - 12.2021
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Advanced skills in utilizing Salesforce, and progressing opportunities to procurement in the sales cycle.
  • Worked with customers more personally and set up meetings and demos for opportunities.
  • Formulated well-defined action plans to prioritize potential clients and achieve and exceed objectives.
  • Conducted market research to discover new leads, opportunities and messaging (Outbound).
  • Collaborated with sales, marketing and other internal teams to meet shared goals.

Sales Development Representative

SmartBear
04.2021 - 09.2021
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Investigated customer requirements to qualify and/or disqualify prospects from Outreach sequences.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.

Sales and Marketing Representative

TEP
09.2020 - 03.2021
  • Demonstrated initiative by persistently prospecting, networking and promoting businesses, and gaining long-term partnerships through successful leads
  • Implemented marketing strategies which resulted in 26% growth of customer base, while achieving 67% growth in social media engagements in two months, through constant persuasive marketing methods and effective research
  • Developed and executed sales promotions to boost visibility and elevate business growth, via social media platforms
  • Provided prompt and satisfying customer service to all buyers when needed, and obtained brand loyalty.

Senior Sales Assistant

Fila - Spencer St
11.2019 - 03.2021
  • Working towards and achieving daily sales targets
  • Utilizing communication skills by demonstrating the ability to influence and negotiate sales outcomes to maximize sales, while evaluating customer needs and providing suitable recommendations
  • Proactively seeking new business relationships, and improving personal customer service skills
  • Maintained records related to sales, returns and inventory availability
  • Assisted customers with prompt and polite support in-person and via telephone, as well as, providing solutions to customer needs by taking advantage of my fluency in various languages
  • Training new employees in all aspects of the department, including stock management and technical POS systems
  • Supporting floor managers during their absence by driving positive best practice sale strategies and assisting other team members, while also displaying leadership when required.

Sales Assistant

Zara - Chadstone
07.2017 - 05.2019
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Senior Accountant role: Input credit and debit card payments in POS system to complete purchases, and conducted refunds.

Education

Bachelors of Business And Arts - Communications & Business

Monash University
Melbourne, VIC
12.2019

High School Diploma -

Dubai International Academy
Dubai, UAE
05.2015

Skills

  • Effective Communication (Written And Verbal)
  • Customer Service
  • Customer Relationship Management
  • Networking and Negotiations
  • Prospecting and Cold Calling
  • Sales Analysis, Development and Account Management
  • Digital Marketing
  • Strategic Planning and Revenue Growth
  • Forecasting Opportunities and Sales Trends
  • Multitasker and Organized
  • Leadership and Teamwork
  • Microsoft Office, Salesforce and Outreach
  • Multitasker and Organized
  • Leadership and Teamwork
  • Microsoft Office
  • Salesforce and Outreach

Timeline

Senior Account Manager

SmartBear
01.2023 - Current

Account Manager

SmartBear
01.2022 - Current

Senior Sales Development Representative

SmartBear
10.2021 - 12.2021

Sales Development Representative

SmartBear
04.2021 - 09.2021

Sales and Marketing Representative

TEP
09.2020 - 03.2021

Senior Sales Assistant

Fila - Spencer St
11.2019 - 03.2021

Sales Assistant

Zara - Chadstone
07.2017 - 05.2019

Bachelors of Business And Arts - Communications & Business

Monash University

High School Diploma -

Dubai International Academy
Vanshika Goel