Vanshika Kour

• Directed incoming calls and messages to appropriate staff or residents
• Set up conference rooms with food and beverages and audio/visual equipment according to client requirements
• Answered guest questions regarding local area, facilities and amenities
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment
• Maintained guest privacy and building reputation by keeping information confidential
• Built and maintained productive relationships with employees
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
• Updated front desk's concierge book to maintain most relevant visitor information
• Maintained client accounts by obtaining, recording and updating personal and financial information
• Built detailed knowledge on locations and points of interest to thoroughly answer guest questions

Perform general cleaning tasks such as sweeping, mopping, dusting, and vacuuming.

•Clean and sanitize restrooms, kitchens, and other shared spaces.

•Empty trash bins and ensure proper waste disposal.

•Restock cleaning supplies and bathroom essentials as needed.

•Clean windows, mirrors, and other glass surfaces.

•Maintain cleaning equipment and report any damages or issues.

•Follow safety protocols and use cleaning chemicals responsibly.

•Respond to urgent cleaning requests promptly.

•Adhere to company policies and health and safety guidelines.