Vanshika Mehta
Summary
Dedicated Test Analyst with a relentless passion for Quality Assurance, known for attention to detail and unwavering commitment to ensuring top-notch software quality. Experienced in SDLC, offering in-depth quality assurance support to produce exceptional products. Distinguished for proactive, goal-oriented approach, thriving in challenging environments and consistently exceeding expectations. An open, clear communicator with strong multitasking skills, organisational abilities, and a keenness to expand knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Test Analyst
ACH Group
08.2022 - Current
- Craft cohesive test plans for projects, utilising advanced testing technologies to maximise efficiency and accuracy in the testing process.
- Review all test cases and scripts for quality assurance, identifying areas for enhancement and ensuring adherence to project requirements.
- Translate product requirements into detailed test scenarios, validating expected outcomes and ensuring alignment with project objectives.
- Enhance overall test coverage by prioritising high-risk functionalities for thorough examination, minimising potential risks and ensuring robust software performance.
- Tailor testing procedures to extract the most relevant data, providing valuable insights into the root causes of production limitations and enhancing troubleshooting capabilities.
- Test functional and compatibility aspects of new programs or updates, comparing them to existing applications to ensure seamless integration and performance.
- Direct team members to adhere to specific testing standards and guidelines outlined in project requirements, ensuring consistency and quality in testing processes.
- Direct teams in completing regression tests, providing crucial support for successful product development stages and ensuring software stability.
- Collaborate with cross-functional teams to facilitate the integration of system components during end-to-end testing, ensuring smooth operation and functionality across all levels.
- Evaluate the function, performance, and design compliance of products against rigorous standards and customer needs, ensuring the delivery of high-quality software solutions.
- Gather, document, and analyse data on integration issues, vulnerabilities, and configuration files to identify root causes of problems, presenting findings, and recommending improvements for enhanced system performance. This includes conducting detailed analysis of configuration files and logs, facilitating efficient troubleshooting and resolution processes.
- Document current production methods to identify limitations and target areas for improvement through rigorous testing procedures, enhancing overall system efficiency.
- Identify and resolve bugs and issues within the system, employing effective troubleshooting techniques to mitigate potential disruptions.
- Monitor bug resolution and provide QA perspective to developers, assisting in ongoing problem-solving efforts and ensuring timely resolutions.
- Demonstrate strong organisational and time management skills while managing multiple projects, optimising resource allocation and prioritising tasks effectively.
- Develop complex dashboard and reporting tools to track business performance metrics.
Salesforce Software Tester
Lumary
08.2022 - 06.2023
- Developed and executed test plans, test cases, and test scripts to ensure quality software delivery.
- Diagnosed, tested, debugged, and corrected errors and faults in applications using established testing protocols and quality standards, including customizations, to ensure that programs and applications met specifications and performed optimally.
- Collaborated with developers, product owners, and project managers to ensure timely delivery of high-quality software.
- Participated in project planning, estimation, and prioritization activities including SCRUM ceremonies such as stand-up, discovery, refinement, and retrospectives.
- Actively participated in the company's quality practice by creating informative blogs and visual mind maps to assist colleagues, engaging in pair testing for deeper insights into the product, and contributing to team sessions to promote a culture of continuous improvement.
- Conducted ongoing reviews of software and applications to identify areas for improvement and detect bugs, while also collaborating with Business Analysts to gather valuable customer insights.
- Developed and maintained automated testing scripts, test suites, and frameworks.
- Analysed and interpreted test results and provided feedback to stakeholders.
- Wrote and maintained program code specifications that aligned with system requirements, system design, and technical specifications, in compliance with quality-accredited standards.
- Conducted manual testing on various platforms, devices, and browsers.
- Conducted performance and load testing to identify and eliminate performance bottlenecks.
- Conducted security testing to identify and eliminate security vulnerabilities.
- Conducted regular regression testing to test behaviour and functionality of software.
- Continuously improved the testing process and methodologies to increase efficiency and effectiveness.
- Provided expert advice and guidance in developing proposals and strategies for software design activities, such as evaluating software for recommending purchases and upgrades.
- Conducted research and experimentation to explore and uncover potential risks, while analysing and evaluating system needs.
- Identified software limitations, deficiencies, and associated processes, procedure, and method improvements.
- Participated in code reviews to identify potential issues early in the development process, reducing overall project risks.
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
Telstra Customer Experience and Sales Agent
TSA Group
08.2021 - 05.2022
- Documented detailed customer journeys in Salesforce according to required standards.
- Built sustainable relationships and trust with customers through open and interactive communication.
- Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Collaborated and communicated with associated service partners, departments, and customers to optimise solutions.
- Recommended potential products/services/solutions to customers based on situational analysis.
- Prioritised tasks after deep analysis and escalated to management, as required.
- Contributed to team effort by accomplishing related results as needed.
- Performed call audits and case studies according to required QA standards and provided feedback to the Operations Lead.
- Met personal/customer service team sales targets and call handling quotas, including NPS and FCR.
Customer Service Team Lead (Casual)
Wendy's
11.2020 - 08.2021
- Led the customer service team to boost sales through active engagement and effective suggestive selling techniques, resulting in improved customer satisfaction and increased revenue.
- Established trust and fostered positive relationships with customers and team members, creating a supportive and collaborative work environment.
- Implemented a practical, solution-focused approach to enhance the customer experience, addressing issues promptly and efficiently.
- Managed customer complaints and feedback effectively, resolving issues and ensuring customer satisfaction.
- Developed and executed realistic timelines and action plans to achieve targets, promoting accountability and efficiency within the team.
- Motivated team members to meet key performance indicators, providing support and guidance as needed.
- Supported the professional development of team members through training and coaching initiatives, enhancing skills and performance.
- Implemented workforce planning strategies to optimize resource allocation and improve operational efficiency.
- Conducted thorough training for new team members, ensuring they were well-prepared for their roles.
- Provided regular performance appraisal reports to the Store Manager, offering insights and recommendations for improvement.
Technical Business Analyst
Department for Education
03.2021 - 06.2021
- Conducted thorough requirement gathering sessions to ensure accurate understanding of client needs and priorities.
- Collaborated with stakeholders to identify business needs and data sources.
- Assessed business requirements to create focused solutions.
- Identified potential areas for improvement within business processes and proposed targeted strategies to enhance efficiency and effectiveness.
- Presented business leaders with ROI estimations to drive project planning.
- Authored documentation on technology implementation strategies and best practices to optimise spending and IT staff deployment.
- Conducted gap analyses between current state systems/processes and future state goals in order to formulate action plans aimed at bridging identified discrepancies.
- Improved communication between IT and business units by serving as a liaison and translating technical concepts into easily digestible terms.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Produced charts and diagrams to assist with problem analysis.
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Delivered high-quality results under tight deadlines by prioritizing tasks based on stakeholder priorities and project objectives.
- Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
Medical Administrator (Casual)
Perfect Motion Physiotherapy
10.2020 - 04.2021
- Utilised digital tools and software systems to streamline administrative tasks such as data entry, file system management, and handling various communication channels.
- Implemented IT solutions to effectively manage a high volume of incoming calls, online enquiries, and emails, ensuring prompt and efficient responses.
- Led strategic planning initiatives, leveraging IT resources and technologies to optimise clinic operations and align with business objectives.
- Developed and monitored Key Performance Indicators (KPIs) using IT-driven analytics to track clinic performance and drive growth.
- Utilised IT-driven approaches to continuously enhance the patient experience, leveraging data insights to adapt to evolving needs and preferences.
- Leveraged IT platforms and automation tools to manage online and in-house enquiries, achieving an outstanding 95% conversion rate.
- Implemented and refined IT-based solutions for patient reassessment and new patient follow-up processes, employing effective change management practices to drive adoption and success.
- Achieved exceptional customer satisfaction ratings using IT-driven feedback mechanisms, exceeding expectations with a 98% satisfaction rate through NPS.
Customer Service Specialist (Casual)
Fiesta Cafe
05.2020 - 11.2020
- Processed orders using POS, order slips or by memorization
- Communicated order details to kitchen staff
- Reviewed daily specials, changes in menu and service specifications for bookings
- Delivered checks and collect bills.
Education
Masters of IT: Enterprise Management - Business Systems
University of South Australia
Adelaide, SA06.2021
Masters of Commerce -
Panjab University
06.2019
Skills
- Salesforce CRM
- Stakeholder Engagement
- Vendor Management
- Analytical
- Problem-solving
- Attention to detail
- Defect monitoring
- Test Planning
- End-to-End Testing
- UAT and PVT
- Security and Integration Testing
- Web and Mobile Application QA
Availability
Immediate, Full-time
References
References available on request
Certification
Salesforce Associate
Timeline
Test Analyst
ACH Group
08.2022 - Current
Salesforce Software Tester
Lumary
08.2022 - 06.2023
Telstra Customer Experience and Sales Agent
TSA Group
08.2021 - 05.2022
Technical Business Analyst
Department for Education
03.2021 - 06.2021
Customer Service Team Lead (Casual)
Wendy's
11.2020 - 08.2021
Medical Administrator (Casual)
Perfect Motion Physiotherapy
10.2020 - 04.2021
Customer Service Specialist (Casual)
Fiesta Cafe
05.2020 - 11.2020
Masters of IT: Enterprise Management - Business Systems
University of South Australia
Masters of Commerce -
Panjab University
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