Shubham Sachdeva
Sydney,NSW
Summary
Dynamic professional with a proven track record in customer service excellence and problem resolution. Skilled in teamwork and time management, consistently surpassing sales goals by implementing effective strategies. Demonstrates a strong customer service orientation, enhancing satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Community Support and Customer Service
Chester hill neighborhood center
Sydney, NSW
11.2022 - Current
- Conducted home visits to assess client needs and provide guidance and resources.
- Supported individuals with facility-based planned activities in home and community settings.
- Served as an advocate for clients in securing resources such as housing, employment.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Provided transportation for clients to various appointments or activities as required.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
Customer Service Cashier
7 Eleven
Sydney, NSW
03.2019 - 10.2022
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered phone calls to assist customers with questions and orders.
Customer Service Representative
Dominos
Sydney, NSW
07.2017 - 02.2019
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
BBA - Accounting
Australian Catholic University
Sydney, NSW02-2019
Diploma - Family and Community Services
Sutherland College
Sydney, NSWSkills
- Customer service excellence
- Customer service orientation
- Teamwork
- Time Management abilities
- Inquiry Response
- Problem Resolution
Timeline
Community Support and Customer Service
Chester hill neighborhood center
11.2022 - Current
Customer Service Cashier
7 Eleven
03.2019 - 10.2022
Customer Service Representative
Dominos
07.2017 - 02.2019
BBA - Accounting
Australian Catholic University
Diploma - Family and Community Services
Sutherland College
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