Van Tung Chu
12 Erskine Way Sydenham ,VIC
Summary
Accomplished Flight Attendant offering over 25 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
With a long career in the airline industry, i have established myself as a service professional utilizing my training and personality to ensure that the customers have enjoyed a happy and joyful journey , i possess a determined approach in coping with and prioritising large workloads, whilst meeting strict deadlines. I have the ability to operate virtually in any customer facing position, handle conflict resolution and now looking to make a continued significant contribution to your company .
Overview
36
36
years of professional experience
Work History
Around The Track Personnel(Construction/Maintenanc
The Trustee For Johnston Family Trust
05.2023 - Current
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Enhanced driver safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
- Expedited emergency response times by swiftly managing lane closures and rerouting traffic around accident scenes.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
- Collaborated with city planners on developing long-term solutions for improving overall traffic efficiency in high-traffic areas.
Age Care Worker
Pronia
04.2022 - 04.2023
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Promoted social interaction for isolated seniors through engaging group activities.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
Mandatory Quarantine Victoria
Department Of Justice And Community Safety
07.2020 - 12.2021
- Enhanced quarantine procedures by implementing rigorous inspection techniques and protocols.
- Reduced potential public health threats by identifying and addressing violations of quarantine regulations.
- Improved inspection accuracy through continuous professional development and training in quarantine policies.
- Collaborated with other inspectors to streamline the inspection process and maintain consistency across all assessments.
- Provided guidance to importers, exporters, and travelers on proper quarantine measures, resulting in increased adherence to regulations.
- Assisted in the development of new policies and procedures to address emerging trends in global trade and travel, enhancing overall quarantine effectiveness.
Flight Attendant/Cabin Manager
Virgin Australia
06.2015 - 09.2021
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
International Flight Attendant
Qantas Airways
09.1995 - 10.2014
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
Bank Teller
Commonwealth Bank Australia
08.1988 - 08.1995
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Education
High School Diploma -
Chester Hill High School
Chester Hill, NSW11.1987
Languages
Vietnamese
Full Professional
Timeline
Around The Track Personnel(Construction/Maintenanc
The Trustee For Johnston Family Trust
05.2023 - Current
Age Care Worker
Pronia
04.2022 - 04.2023
Mandatory Quarantine Victoria
Department Of Justice And Community Safety
07.2020 - 12.2021
Flight Attendant/Cabin Manager
Virgin Australia
06.2015 - 09.2021
International Flight Attendant
Qantas Airways
09.1995 - 10.2014
Bank Teller
Commonwealth Bank Australia
08.1988 - 08.1995
High School Diploma -
Chester Hill High School
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