Vanu Sharma
tragunina,VIC
Summary
Accomplished and results-driven professional with a diverse background spanning tourism, hospitality, education, insurance, and airline industries across Australia, New Zealand, Fiji, and India. Renowned for delivering innovative, customer-centric solutions to complex challenges, and driving operational excellence. Highly skilled in cross-cultural communication, team leadership, and strategic business operations, with a strong track record of enhancing service quality, fostering collaboration, and improving organizational performance.
Overview
18
18
years of professional experience
Work History
Gate Operations Supervisor
Virgin Australia
International Airport, VIC
02.2022 - Current
- Manage gate operations, baggage handling, and customer service to ensure timely flight departures, and ensure on-time departures for both domestic and international flights.
- Provide personalized assistance to VIP guests within the lounge, ensuring a seamless and premium experience.
- Lead and support gate staff in managing boarding passes, passenger cancellations, and travel inquiries, maintaining a high standard of customer service, and operational efficiency.
Business Manager
Herbal and Cosmetic Essentials
Lautoka, Fiji
07.2018 - 11.2021
- Directed business operations, including hiring, staff training, and budget oversight.
- Implemented sales strategies and set performance targets.
- Analyzed market trends and adapted plans to maintain competitiveness.
Senior Consultant & Coach (Contact Centre Sales)
Air New Zealand
Auckland, New Zealand
03.2008 - 02.2013
- Collaborated with revenue teams to improve customer experience, and boost sales.
- Trained and mentored new consultants, driving team performance.
- Handled complex service issues, ensuring high satisfaction levels.
Restaurant Manager
Bar Comida (Spanish Restaurant)
Auckland, New Zealand
12.2006 - 02.2007
- Managed restaurant operations, compliance, and team performance
- Oversaw scheduling, payroll, inventory, and profitability
- Cultivated a strong team culture through training and leadership
Education
Diploma in Travel & Tourism Management
ITC of New Zealand
New Zealand04-2008
Master of Arts -
Guru Nanak Dev University
India04-2002
Skills
- Train employees
- Phone and email etiquette
- Effective communication
- Relationship building
- Operational planning
- Multitasking Abilities
- Problem-solving aptitude
- Teamwork and collaboration
- Customer service
Key Achievements & Recognition
- Featured interview in a prominent newspaper in Fiji
- Award for Excellence – Air New Zealand
- Best Team Player Trophy – ICICI Insurance Company
Timeline
Gate Operations Supervisor
Virgin Australia
02.2022 - Current
Business Manager
Herbal and Cosmetic Essentials
07.2018 - 11.2021
Senior Consultant & Coach (Contact Centre Sales)
Air New Zealand
03.2008 - 02.2013
Restaurant Manager
Bar Comida (Spanish Restaurant)
12.2006 - 02.2007
Diploma in Travel & Tourism Management
ITC of New Zealand
Master of Arts -
Guru Nanak Dev University
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