Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and stakeholder goals.
Hi, I’m
Vaoese Kava
Experienced Administrator With 25 Years In Personnel Management And Organizational Development In Leadership Capacity.
Collingwood Park,Queensland
Summary
Overview
27
years of professional experience
4
years of post-secondary education
Work History
PROBE Australia Ltd.Brisbane, Queensland
Health Direct Covid-19 Consultant
07.2021 - Current
Job overview
- On contract with the Australian Government to assist with Coronavirus Helpline during Pandemic.
- Consultation of customers on the phones to help improve the public's knowledge on Coronavirus as well as their understanding of updated and current legislation is towards Living with Covid-19 in the various States and Territories of Australia.
- Increased customer satisfaction by resolving issues they have with changing restrictions. Actively listened to customers, handled concerns quickly and with empathy and professional response every time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote and provide best quality guidelines to customers.
Australia Property AdvisoryBrisbane, QLD
Investment Property Consultant
04.2016 - 02.2018
Job overview
- Delivered strategic assistance to homebuyers looking to buy investment properties in Brisbane area.
- Liaised between home buyers and company, with sales totaling over $100M in the year I was there.
- Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
OfficeMaxDarra, Australia, Australia
Administration Coordinator
08.2015 - 01.2016
Job overview
- Providing Administrative Support to ALL ales Executives in assisting with Sales of School Books and Supplies to Schools throughout Queensland.
- Create detailed expense reports and requests for capital expenditures. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintain adequate stock levels. That supplies and placed purchase orders are in order and updated. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
LeUaina Beach ResortFaleapuna, Samoa
Resort Manager
04.2011 - 06.2014
Job overview
- In charge of 30 room Beach Resort and Managing Staff of 20-30 people at one given time.
- Restaurant, Monitor of Chef performance, Restaurant Menus, food preparation and standard, goods purchase, storage, distribution
- Front Desk staff performance to top level, Bookings, Email responding, scheduling of staff, rosters, payroll. Ensuring all rooms, facilities, and grounds are up to international standards, supervise daily cleaning, and paying attention to detail
- Organising Weddings, Retreats, Business Meetings, Family Functions, Fiafia Buffet Nights. Marketing of Hotel Locally and Internationally; Ensuring High Standard of performance from staff towards all guests and that Revenues are always on High for company
- Hired and trained new employees, demonstrating best methods for serving clients and guests. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Sails Lodge
General Manager
01.2007 - 08.2010
Job overview
- Nuku'alofa, TONGA -, Owned & Ran a 9 Room Lodge & Restaurant (Sails Lodge & Restaurant) where I dealt with daily reservations & bookings, payments & all finance requirements of the business, managed staff of 8 with the help of a Supervisor and Head Chef
- Managing the Upkeep and maintenance of the building, furniture & beddings, linen, and all other chattels pertaining to the business. Ensuring that all staff are happy and working towards the common goal of the business
Marketonga Real Estate &Travel, TONGA
General Manager
01.2004 - 08.2010
Job overview
- Started the first Real Estate Business in the Kingdom of Tonga, selling Leases. Drove my new business in growth with a strategic vision and a long-range plan.
- Liaise with property owners, listing of homes, rentals, land sales, business sales, etc. Marketing properties to local and international clients using the powerful capabilities of the internet.
- Took daily bookings for Hotels in Tonga where we get 20% commission for each room we sell
- We still have a small listing that consists of 2 Private Islands that are marketed by Private Islands Online
Federal Pacific Finance, TONGA
Office Manager
05.2003 - 01.2004
Job overview
- Established office workflow processes for Federal Pacific Finance, Tonga. Monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Answer to Directors who were all residing overseas
- Staff Supervision and Payroll preparations for staff
- Loan Approvals and going through loan applications
- Ensure that the loans portfolio of the business is up to date and healthy
- Loan release and repayments monitoring and loan recovery
- Banking reconciliation on a Daily basis
- Monthly Financial Reports to Directors in New Zealand and Samoa
Royal Tongan AirlinesNukualofa, TONGA
Flight Operations Supervisor
09.2000 - 05.2003
Job overview
- With the assistance of an Office Clerk, I was in charge of looking after Pilot Hours, Cabin Crew hours, and Licensing of pilots in a timely fashion.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Worked with Flight Ops Manager and Chief Pilot to ensure the Flight Manuals (related to Flight Ops) were updated and accurate in accordance to Civil Aviation regulations.
- Supervise Flight Despatch staff, where we monitor each flight departure and arrival on a Daily basis.
- Working together with other departments to Re-scheduling of flights when a flight is interrupted. Clearing of flight back logs
- Day to Day running of a Flight Operations Department in at Royal Tonga Airlines.
- Also making sure to provide admin assistance to Flight Ops Manager on a daily basis.
Commonwealth Bank of Australia
Payroll Officer
04.1995 - 03.1998
Job overview
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Managed payroll data entry and processing as well as examine for accuracy for over one thousand staff for the Commonwealth Bank, Australia.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies in accordance to predetermined company guidelines.
University Of The South PacificAlafua, Apia
IRETA Secretary
01.1988 - 08.1991
Job overview
- I WAS HIRED AGAIN for 6 months during 1998
- Coordinating Agricultural workshops and meetings for the University throughout the year
- Travel arrangements to participants from around the world through travel agents. Per diem allowance payments for workshop and meeting participants of sometimes up to 200 individuals. As well as accommodation arrangements for participants
- In charge of IRETA administrative issues with the assistance of 2 clerks
- Supervise of IRETA staff, 1 driver, 1 gardener, 1 cook, 2 housekeepers, 2 clerks
- Workshop Meeting scheduling and after meeting functions. Meeting reports, input and layout of publications and initial editing with final editing by Director of IRETA
- Administrative support to the Director of IRETA and also at most times, other professionals of the University working under IRETA throughout the year
Education
Australian Institute of BusinessAdelaide, South Australia
MBA from Business Management
University Overview
- Completed and Awarded a Masters Degree in Business Administration. Gained a strong professional knowledge in Business Economics; Teams and People Management; Strategic Human Resource; Innovation Leadership; Marketing Management; Financial Management; Industry Engagement; Entrepreneurship; etc.
- Strong Entrepreneurship and Business Management Knowledge, Skills and Experience.
Australian Institute of BusinessAdelaide, South Australia
Graduate Certificate of Business Management from Management
University Overview
- Relevant Coursework Completed: Accounting and Business Finance; Purchase; International Law; Business Management;
Santa Ana Community CollegeCalifornia, USA
Some College (No Degree) from Computer & Business Studies
09.1984
University Overview
West High SchoolSalt Lake City, Utah, USA
High School Diploma
University Overview
- Awarded USA High School Diploma
- Member of Future Business Leaders of America Club and attended 2 conferences with Statewide members
- Elected as Team Captain for West High Girls Baseball Team
- Played in the Women's Basketball Team and won the State Meet
- I was accepted into Ricks Collage for University Studies but I moved to California and attended Santa Ana College
Mercury Business StudiesBondi Junction, NSW
from Computers
03.1987 - 12.1987
University Overview
Skills
Tourism Industry & Airline Expertiseundefined
Accomplishments
Accomplishments
- Achieved finding funding to Remodel Primary school in Sauano, Fagaloa. This required effectively seeking for genuine funding agencies, village approval, and harmonious collaboration from all involved.
- Collaborated with 2 others and start up a Variety Show meeting the needs for youth and changing times in Tonga. Created "Tonga's Got Talent" and now the most popular Heilala Week entertainment to date. Been running for 23 years.
- Children's Book Author with 6 books to date, available now online. amazon.com; Barnes & Nobles; and many other Book Websites.
Affiliations
Affiliations
* 2020 - Current
Member of Australian Society of Authors
* 2004 - 2010
Member of Tonga Chamber of Commerce
* 2005 - 2010
Member of Tonga Tourism Association
Timeline
Health Direct Covid-19 Consultant
PROBE Australia Ltd.
07.2021 - Current
Investment Property Consultant
Australia Property Advisory
04.2016 - 02.2018
Administration Coordinator
OfficeMax
08.2015 - 01.2016
Resort Manager
LeUaina Beach Resort
04.2011 - 06.2014
General Manager
Sails Lodge
01.2007 - 08.2010
General Manager
Marketonga Real Estate &Travel, TONGA
01.2004 - 08.2010
Office Manager
Federal Pacific Finance, TONGA
05.2003 - 01.2004
Flight Operations Supervisor
Royal Tongan Airlines
09.2000 - 05.2003
Payroll Officer
Commonwealth Bank of Australia
04.1995 - 03.1998
IRETA Secretary
University Of The South Pacific
01.1988 - 08.1991
Mercury Business Studies
from Computers
03.1987 - 12.1987
Santa Ana Community College
Some College (No Degree) from Computer & Business Studies
09.1984
Australian Institute of Business
MBA from Business Management
Australian Institute of Business
Graduate Certificate of Business Management from Management
West High School
High School Diploma
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