Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Vara Prasad

Vara Prasad

Desktop Engineer
Melbourne,VIC

Summary

· A proactive, driven and highly accomplished IT support and service desk specialist recognised for accuracy, strategic ingenuity and insight in desktop support management and IT operations & development. I have extensive experience in leading and achieving high quality customer satisfaction, process optimisation and developmental goals.

· Respond to and resolve incidents and service requests escalated from the service desk.

· Inventory management, updating in CMDB and inform about the stock to Senior managers and asset management.

· Outstanding communication and interpersonal skills, time management and attention to detail with a strong focus on customer service.

· Positive attitude and ability to adapt in a rapidly changing environment.

· Ability to work without Close supervision

· Professional, resourceful, dedicated and accountable

· Familiar with Windows, MS Office 365 (Outlook, Teams, SharePoint, OneDrive etc. ) , Adobe and Outlook setup / use.

Overview

5
5
years of professional experience

Work History

Desktop Enginner

AustralianSuper
Melbourne , VIC
02.2022 - Current
  • · Desktops/Laptops
  • · Configuring, upgrading, installation and troubleshooting desktop/laptop ( HP, Dell , Surfacepro, Mac ) along with any associated equipment.
  • · SCCM support (imaging, app deployment, reporting) & Intune/Endpoint
  • · Deployment
  • · Work with vendors support contract to resolve technical problems with desktop computing equipment and software.
  • · Ensure desktop computers interconnect seamlessly with diverse systems including associated validation system, Citrix, remote access, file servers, email servers, conferencing system and application servers.
  • Broad and in-depth knowledge of Windows Desktop OS on desktop/laptop PCs.
  • · Working knowledge of troubleshooting hardware issues and replacing hardware on both desktop and laptops.
  • Working knowledge of installing software, patches, updates on Desktop, Laptops etc.
  • Basic TCP/IP LAN skills and experience
  • · Printers
  • · Configure printers (local and network).
  • · Ability to resolve printer faults (paper jams, toner exchange).
  • · Lodge ticket with vendor
  • · Networks/Servers
  • · Knowledge of switches, modems, routers and firewall ( Zscalar, DUO , RSA and Palo Alto Networks).
  • · Understanding of Tape Libraries – basic input, extraction of tapes.
  • · Mobile Devices
  • Configuring mobile devices (iOS and Android) , SIM activation as per Organization polices.
  • Work with mobile vendor( Telstra) enabling different services ( porting number, international services etc. ) as per User requirement.
  • Intune level 1 support and Endpoint manager (MS Authenticator).
  • SKYPE for business/ Microsoft Team
  • · Desktop Skype/Teams client support (how to repair, reinstall, upgrade, set configuration options).
  • · Headset, Physical IP phone and Physical analogue phone support (setup, configuration, firmware updates, and patching).
  • · Diagnose call quality issues (how to use quality database or call quality dashboard.
  • · Large meeting support – how to support high profile or large audience Skype for Business / Teams meetings (setting meeting controls and physical setup best practices).
  • · HDVC Support
  • · Polycom support capability – how to test room equipment and carry out RMA procedures for faulty equipment.
  • · Bridge configuration – how set up bridge calls, configure recording, set meeting options, external participants.
  • · Video conferencing best practices – advise uses on VC etiquette, upgrade Clickshare items.
  • · Perform firmware upgrades.
  • Teams Room System Support
  • · How to test equipment, diagnose quality issues, reset devices, replace parts.
  • · Test connectivity.
  • · Fault/break RMA of hardware.
  • · User support for content sharing issues (resolution mismatch etc.)
  • · Perform firmware upgrades

Desktop Engineer

Tabcorp Holdings Ltd
Melbourne, VIC
05.2021 - 01.2022
  • Respond to and resolve incidents and service requests escalated from service desk
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
  • Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation
  • Microsoft O365 - Provisioning license, manage groups, user groups, shared mailbox, troubleshooting O365
  • Advanced knowledge of MS Office programs (Word, Excel, PowerPoint,
  • Outlook, Teams), Zoom, WebEx, Windows, and other software such as SAP
  • Understanding and experience of Microsoft Technologies such as Office 365,
  • Active Directory, and Intune.
  • Support hardware, software, and/or services for approved desktop computing equipment, mobile devices, and services, including installations and upgrades
  • Supporting multiple Standard Operating Environments
  • LAN connectivity troubleshooting
  • SCCM support (imaging, app deployment, reporting) & MS Intune /Endpoint
  • Deployment
  • Microsoft Windows desktop Operating systems (Windows 10)
  • MacOS Operating Systems
  • LAN (network) connectivity troubleshooting (DHCP, IP, etc.)
  • Hardware - Laptop break/fix
  • Desktop Security skills (virus handling, SPAM, security breaches)

ISeries Administrator

Capgemini
Bangalore
07.2015 - 08.2019
  • Provided support to application administration and monitored AS400 system access
  • Oversee the day-to-day operation of the scheduled system processing
  • Performing Daily, Weekly, Monthly, Yearly backups through BRMS and
  • Native
  • Knowledge of the movement of tapes in IBM system storage TS3310 Tape library
  • Handling of Hardware issues (tape drive/disk drive)
  • Restoring the Objects & Libraries from tape and save files
  • Created/delete user profiles, updated technical docs, change management, problem management.

Education

Master of Science -

Federation University
Melbourne, VIC
04.2001 -

Skills

Scripting : Python andundefined

References

Simon Mancini : https://www.linkedin.com/in/simon-mancini/


Des Pate : https://www.linkedin.com/in/desmondpatel/

Timeline

Desktop Enginner

AustralianSuper
02.2022 - Current

Desktop Engineer

Tabcorp Holdings Ltd
05.2021 - 01.2022

ISeries Administrator

Capgemini
07.2015 - 08.2019

Master of Science -

Federation University
04.2001 -

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Vara PrasadDesktop Engineer