Varasika Lee
Baldivis
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support, honed at Services Australia. Excelled in complaint resolution and customer satisfaction, leveraging skills in active listening and data entry. Demonstrated a proven ability to enhance team productivity and service quality, with a commitment to continuous improvement and employee development.
Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Services Australia
04.2023 - 12.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Assisted call-in customers with questions and orders.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Completed data entry to record call notes, suggestions and questions.
- Investigated and resolved customer inquiries and complaints quickly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Receptionist
Cooinda Age Care
09.2022 - 04.2023
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Nurse Assistant
Cooinda Age Care
03.2017 - 04.2023
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Followed directions of licensed nurses to administer medications and treatments.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Cert III Age Care
Open College
Strawberry Hills, NSW 201209-2016
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Call center experience
- Inbound call management
- Service recommendations
- Call documentation
- Employee development
- Technical support
- Customer service
- Complaint resolution
- Active listening
Timeline
Customer Service Officer
Services Australia
04.2023 - 12.2024
Receptionist
Cooinda Age Care
09.2022 - 04.2023
Nurse Assistant
Cooinda Age Care
03.2017 - 04.2023
No Degree - Cert III Age Care
Open College
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