Summary
Overview
Work History
Education
Skills
Timeline
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Vardaan Bhasin

Brisbane,QLD

Summary

Highly accomplished and dedicated Senior Accommodation Manager with four years of experience in the Holiday Rentals Industry. Proven track record of successfully overseeing and optimizing the operations of upscale accommodations, ensuring exceptional guest experiences, and driving profitability. Adept at leading diverse teams, implementing cost-effective strategies, and maintaining regulatory compliance. Exceptional problem-solving and interpersonal skills with a passion for delivering top-tier service. Seeking to leverage my expertise to enhance the guest satisfaction and operational efficiency of a dynamic hospitality establishment.

Overview

7
7
years of professional experience

Work History

Senior Accommodation Manager

Airtrip LTD
12.2020 - Current
  • General & Administrative
  • - Personally displaying enthusiasm, energy and expertise to act as a role model of the business and for the Holiday Rentals Department.
  • - Ensuring client and guest queries are responded to in a timely manner.
  • - Ensuring phone calls or SMS messages are responded to, on the day of the query.
  • - Making sure email queries are responded to within 24 hours (maximum)..
  • - Ensuring a high standard of presentation at all times.
  • - Ensuring staff areas are kept clean and tidy.
  • - Ensuring all required onboarding forms and supporting documents are completed in full and received on time.
  • - Developing and complying with a complaint handling procedure.
  • - Creating a culture for excellence in customer service.
  • - Ensuring clients introduced to the company via internet and phone enquiry or walk-ins, receive high standards of customer service.
  • - Being respectful of cultural differences and customs.
  • Operations Management
  • - Planning, organizing, and coordinating daily activities/tasks related to accommodation services, including overlooking room reservations, check-in and check-out processes, room inspections, and handling guest inquiries and complaints, staff queries.
  • Owners and Guests
  • - Marketing the property on reservation channels to fill vacancies and reviewing the website advertisements regularly and ensure it is attractive.
  • - Coordinating the furniture purchases and assisting owners with the set-up and suggesting making cosmetic improvements to help makeover the property.
  • - Dealing with maintenance requests, noise complaints and actioning quickly in emergency situations.
  • - Inspecting the properties when guests check out, checking for damages and determining what portion of the security deposit will be returned to the guests.
  • Rates and Pricing
  • - Setting the right rate level with pricing software and professional knowledge to attract guests to the properties.
  • - Reviewing and adjusting rates regularly by peak and normal seasons, weekdays and weekends, public holidays and school holidays.
  • Maintenance and Repairs
  • - Responding to requests for maintenance or repairs promptly.
  • - Acting in owners and guests' best interests, including getting quotes for repairs, generating and developing value on both ends.
  • - Employing only licensed tradespeople for any repair or maintenance work.
  • - Making regular inspections and completing the inspection reports to keep the property functioning in top condition.
  • - Generating and updating reliable agent databases, including plumbers, electricians, carpenters, and others.
  • - Maintaining adequate stock for guests at properties.
  • Vendor and Supplier Management
  • - Collaborating with external vendors and suppliers to ensure the availability of necessary resources, such as linens, cleaning supplies, and amenities at all times.
  • Guest Satisfaction
  • - Ensuring a high level of guest satisfaction by maintaining quality standards, responding to guest feedback and complaints, and implementing improvements based on guest needs and preferences.
  • Reservation Management
  • - Overlooking and approving Accommodation payments.
  • - Approving / Declining Reservation Requests and Amends/ Extension requests.
  • - Reporting Fraudulent Transactions to Banks.
  • - Pre-Arrival to Post Departure, supervising overall guest stay.
  • - Overseeing guest communication.
  • - Ensuring a high level of customer service.
  • Supervision and Leadership
  • - Managing the operations team, including front desk personnel, housekeeping, maintenance, and other support staff.
  • - Providing guidance, training, and support and ensuring smooth operations and high level of customer satisfaction.
  • Reporting and Documentation
  • - Generating reports on occupancy rates, revenue, expenses, guest feedback, and other relevant metrics.
  • - Maintaining accurate records and documentation related to accommodation operations.
  • Recruitment, Staff Training and Development:
  • - Promoting a positive work environment and fostering employee engagement and professional growth.
  • - Advertising job openings and reviewing applications.
  • - Interviewing shortlisted applicants.
  • - Overseeing staff induction, training and performance.
  • - Organising Team Building activities.
  • Market Analysis and Competition Monitoring
  • - Monitoring market trends, competitor activities, and customer preferences to identify opportunities for improving accommodation services and maintaining a competitive edge.
  • Budgeting and Financial Management
  • - Ensuring cost-effective operations, controlled expenses, and maximizing revenue through efficient occupancy management and pricing strategies.
  • Regular monitoring (and taking action, when required) in respect of;
  • - Fair Trading compliance.
  • - Licensing.
  • - Property safety standards.
  • - Integrity of information going to databases.
  • Health and Safety Compliance
  • - Ensuring compliance with health, safety, and security regulations in accommodation facilities.
  • - Implementing procedures and protocols to safeguard guests and staff.
  • Facilities Maintenance
  • - Coordinating repairs, renovations, and preventive maintenance activities.
  • - Complying with Pool Safety Regulations.

Tour Manager

Indian Impression Travel Service
01.2018 - 02.2019
  • Oversaw marketing, PR and location-specific promotions.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
  • Supplemented traveling tour crew with locally-hired workers.
  • Located vendors for necessary supplies and equipment and organized on-time deliveries.
  • Built personal relationships with guests to promote positive experiences.

Education

MBA -

James Cook University, Brisbane City
03.2021

Hospitality Administration And Management

James Cook University
Brisbane, QLD
03.2021

BSc. - Hotel and Hospitality Administration

Chandigarh College of Hotel Management And Catering Technology
07.2015

Skills

  • Property Management: Proficient in overseeing a variety of accommodation types, including vacation rentals, and apartments
  • Team Leadership: Skilled in managing and motivating staff, delegating tasks, and fostering a cohesive and productive team
  • Guest Services: Committed to providing top-tier guest experiences, adept at handling inquiries, and resolving issues efficiently
  • Facility Maintenance: Knowledgeable in maintenance and upkeep procedures, ensuring property cleanliness, safety, and functionality
  • Inventory Management: Expertise in managing inventory and supplies, including procurement and stock control
  • Customer Relationship Management (CRM): Proficient in CRM systems for tracking guest preferences and providing personalized services
  • Booking and Reservation Systems: Skilled in reservation software and online booking platforms to optimize occupancy and revenue
  • Contract Negotiation: Experienced in negotiating contracts with suppliers, vendors, and service providers to secure favourable terms
  • Problem-Solving: Adept at addressing and resolving issues promptly, including guest complaints, maintenance challenges, and staffing concerns
  • Data Analysis: Proficient in analyzing occupancy rates, revenue, and performance metrics to drive data-driven decisions
  • Communication: Excellent written and verbal communication skills for effective interaction with staff, guests, and stakeholders
  • Emergency Response: Preparedness and experience in handling emergency situations and crisis management
  • Multilingual Abilities: Fluent in English, Hindi and Beginner in Spanish for accommodating international guests
  • Technology Proficiency: Skilled in property management systems, booking software, and relevant technology tools
  • Customer Feedback Analysis: Utilizing guest feedback to make improvements and enhance the guest experience

Timeline

Senior Accommodation Manager

Airtrip LTD
12.2020 - Current

Tour Manager

Indian Impression Travel Service
01.2018 - 02.2019

BSc. - Hotel and Hospitality Administration

Chandigarh College of Hotel Management And Catering Technology

MBA -

James Cook University, Brisbane City

Hospitality Administration And Management

James Cook University

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