Varinder Khurana
Cranbourne East
Summary
Dynamic restaurant and catering manager with a proven track record at Tandoori Flames and Amritsariya Restaurant, excelling in operational oversight and customer satisfaction. Recognized for leadership and keen attention to detail, I effectively trained staff and implemented health and safety policies, driving significant improvements in service quality and efficiency. Currently, I am working as an independent contractor to provide logistical support for veterinary medicines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Contractor
Lyppard Australia Pty Ltd
Moorabbin
07.2022 - Current
- Maintained timely delivery of emergency veterinary medicines.
- Managed quality control and maintained high level of customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Generated monthly invoices for payment of services rendered by the company.
- Resolved customer inquiries promptly via phone or email communication channels.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Maintained relationships with existing customers while seeking new ones.
Restaurant Owner/Operator
Amritsariya
Harris Park
07.2020 - 04.2022
- Managed food preparation, guest interaction, quality control and customer relations.
- Updated the restaurant's website regularly with new menus items or promotional offers.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
Food and Beverage Manager
Urban Tadka
Terry Hills
01.2017 - 06.2020
- Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated and organized all restaurant inventory.
Partner and Restaurant and Catering Manager
Tandoori Flames Restaurant
01.2008 - 01.2012
- Planning Menu with Chef
- Balance costs with expenses
- Oversee the whole restaurant operations
- Make sure that the restaurant is up to the standards imposed by the law
- Responsible for ensuring customer satisfaction
- Responsible of making order changes as requested by the customer
- Ensure service satisfaction to customers with concerns
- Supervised all servers, cools, chefs and other staff in maintaining standard operating procedures
- Train new employees according to company policies
- Making roaster, maintain the occupational health and safety including personal hygiene standards
Education
Certificate III in Individual Support (Disability)
Australian Community And Management College
03-2025
Diploma of Hospitality
Management Institute of Australia
Sydney12-2015
Certificate IV in Leadership And Management
Management Institute of Australia
Sydney12-2015
Bachelor of Arts
Guru Nanak Dev University
Amritsar01.1998
Year 12
D.A.V. College
Jalandhar01.1994
Year 10
Shri Mahavir Jain Model High School
03-1992
Skills
- Keen eye for detail
- Leadership skills
- Occupational health and safety
- Restaurant operations
- 25 years of driving experience
- Transportation Managment
Accomplishments
- As a team leader managed to win best caterer award for my company in Lovely Professional University in year 2013.
- Successfully managed a big outdoor catering job of Bhartiya Vigyan Samelan held at Lovely Professional University, served nearly 20,000 people in four days.
- Trained more than 60 employees in the restaurant business.
- Gave ultimate satisfaction to every customer who avails of the services of the restaurant.
- Managed and conducted over hundred Indian theme weddings in the past and received number of appreciation by implementing unique ideas of decoration and ambience presentation.
Languages
- English
- Hindi
- Punjabi
Certification
- First Aid Certificate
- Australian National Police Check
- HACCP Awareness & Food Hygiene Certificate
- Responsible Service of Alcohol Program (RSA)
- HR Driving License
Timeline
Independent Contractor
Lyppard Australia Pty Ltd
07.2022 - Current
Restaurant Owner/Operator
Amritsariya
07.2020 - 04.2022
Food and Beverage Manager
Urban Tadka
01.2017 - 06.2020
Partner and Restaurant and Catering Manager
Tandoori Flames Restaurant
01.2008 - 01.2012
Certificate III in Individual Support (Disability)
Australian Community And Management College
Diploma of Hospitality
Management Institute of Australia
Certificate IV in Leadership And Management
Management Institute of Australia
Bachelor of Arts
Guru Nanak Dev University
Year 12
D.A.V. College
Year 10
Shri Mahavir Jain Model High School
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