Calm under stressful situations and ready for challenging work. Continuously reinforces abilities through simulations and seeks out additional skills in emergency situations.
Overview
16
16
years of professional experience
Work History
Emergency Response Team Medic
Serco Immigration Services
2016.03 - Current
Working in ERT/Medic for about 7 year & have got great experience while working in different detention centres across Australia
Fully trained in Tier1, Tier2 & Tier3 operational skills
Tier 3 skills involves the aviation training to transport detainee's especially high risk domestic, charters & internationally.
Responding to all major emergencies within centre & also to other locations on short notice.
Use of mechanical restraints and sure lock body belt.
Room extractions to prevent barricade, hostage and self- harm
Performing security screening using pat search and hand held metal detector techniques
Monitoring detainee's on CCTV to gather information and collecting evidence
Use of force by applying control and restraint techniques approved by Serco.
Experience in operational response to major emergencies especially riots in Christmas Island
Involved in major search operations in detention centres across Australia
Involved in transferring detainee's to Manus & Nauru (Papua New Guinea) etc
Maintaining high level of professionalism, operational training skill to de-escalates the situations
Operating in high level gear including body gear, helmet, shield, gas mask etc
Conducting target room searches
Report any suspicious activity via Security information report( SIR)
Promoted preventive health measures through educational initiatives, including workshops and community outreach programs.
Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
Responded to emergency calls to provide immediate and life-saving medical care.
Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments in medical emergencies.
Used defibrillators and oxygen tanks in medical or riots situations.
Liaised with police, fire department and other emergency responders to manage emergency scenes.
Gaming Manager
ALH
2008.03 - 2016.02
Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
Implemented innovative marketing strategies to attract new clientele and retain existing customers.
Collaborated with security teams to maintain a safe and secure gaming environment, reducing incidents of theft or cheating.
Managed budgets effectively, balancing expenses against revenues while identifying areas for cost reduction without compromising service quality or guest experience.
Assigned training courses and oversaw performance monitoring to guide employees through career development.
Organized and delegated cache of daily tasks to achieve consistent casino operations.
Provided ongoing coaching and mentorship for staff members, fostering an environment conducive to professional growth and development.
Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
Assisted in the planning and execution of special events, boosting overall casino attendance and revenue.
Encouraged development of leadership skills among supervisors to foster employee morale.
Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
Education
No Degree - Emergency Response Team / Medic
Tacmed Australia
Brisbane, QLD
10.2022
Diploma of Automotive Tech -
Melbourne Institute of Engineering
Melbourne, VIC
08.2009
Skills
Seizure Management
First Aid
Hypothermia Treatment
CPR/AED
Emotional Support
Emergency Medical Responder (EMR)
Work Coordination
Emergency Vehicle Driving
Rapport Building
References
Leigh Bowie, Detention centre operational manager & A/C Security service manager Casino, 0400370062
Ian Tabora, Emergency response Team leader, 0476115840
Timeline
Emergency Response Team Medic
Serco Immigration Services
2016.03 - Current
Gaming Manager
ALH
2008.03 - 2016.02
No Degree - Emergency Response Team / Medic
Tacmed Australia
Diploma of Automotive Tech -
Melbourne Institute of Engineering
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