Vishakh BinuGeorge
Melbourne,VIC
Summary
A dynamic and motivated individual seeking employment in a role that values dedication and teamwork. I bring a solid grasp of essential employability skills and recognize the significance of collaboration within a team environment. I am committed to continuous growth and professional development, eagerly learning from others to enhance my skill set. With a knack for rapidly acquiring new skills and adeptness at adapting to diverse situations, I am well-prepared to excel. Organized, empathetic, and skilled at fostering strong relationships, I have diverse experience spanning retail, fast-food, healthcare, and store management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Clerk
Mansfield Street Food Mart
03.2023 - Current
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Responded promptly to customer inquiries via phone or email, providing accurate information and resolution as necessary.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Disability Support Worker
Health Care Experts
05.2022 - 03.2023
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Worked with high care clients that required a PEG tube and repositioning
- Communicate with colleagues via verbal handover and written progress notes
- Work with a team of health professionals, family, friends and carers to implement a program of support.
Sales Representative
7 Eleven
08.2020 - 06.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Used customer insights to develop innovative sales strategies to increase sales.
Cook/Cashier
Hungry Jack’s
07.2018 - 05.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Identified inefficiencies leading to improved productivity.
Customer Service Representative
Coles
03.2018 - 06.2018
- Liaising with internal and external stakeholders
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server
Off The Boat Fish & Chippery
02.2018 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Teacher Assistant
Lighthouse Christian College Cranbourne
07.2014 - 07.2014
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Supported teacher evaluations by gathering data on student progress through formative assessments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Certificate IV in Disability -
Chisholm
01.2024
Associate Degree in Engineering Technology -
RMIT University
01.2022
Advanced Diploma of Engineering (Mechanical) -
RMIT University
01.2021
TAFE Student -
Chisholm Institute
01.2018
VCE Student -
Alkira Secondary College
01.2017
Skills
- Performance Tracking
- Customer Acquisition
- Effective negotiation
- Customer Service
- Goal-Oriented
- Client Relations
- Lead Development
- SolidWorks
- AutoCAD
- Microsoft Office
Certification
- Use hygienic practices for food safety (SITXFSA001)
- Follow basic food safety practices (HLTFSE001)
References
Provided Upon Request
Volunteer Experience
Currently volunteering at church, helping with the sound system, which requires quick problem-solving skills. Being able to handle working under pressure to be able to think on my feet when something goes wrong and having to solve it in front of a large congregation.
Languages
Malayalam
Tamil
Timeline
Store Clerk
Mansfield Street Food Mart
03.2023 - Current
Disability Support Worker
Health Care Experts
05.2022 - 03.2023
Sales Representative
7 Eleven
08.2020 - 06.2022
Cook/Cashier
Hungry Jack’s
07.2018 - 05.2021
Customer Service Representative
Coles
03.2018 - 06.2018
Server
Off The Boat Fish & Chippery
02.2018 - 03.2018
Teacher Assistant
Lighthouse Christian College Cranbourne
07.2014 - 07.2014
Certificate IV in Disability -
Chisholm
Associate Degree in Engineering Technology -
RMIT University
Advanced Diploma of Engineering (Mechanical) -
RMIT University
TAFE Student -
Chisholm Institute
VCE Student -
Alkira Secondary College
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