Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Work Availability
Timeline
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Varsha Chakkala

Varsha Chakkala

Brisbane,QLD

Summary

Professional application support leader prepared for delivering exceptional technical support and team leadership. Adept at managing application deployments and troubleshooting to maintain operational efficiency. Focused on fostering team collaboration and adapting to dynamic challenges with reliability and flexibility. Skilled in incident management, root cause analysis, and effective communication.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Application Support Team Lead

Accenture
06.2022 - 04.2025
  • Collaborating with the development team, operations team, and other stakeholders to identify project requirements and develop strategies to meet them.
  • Monitor and analyze KPIs to ensure the team meets or exceeds project goals and objectives.
  • Leading and coordinates the team's efforts to identify problems, solve them, and put continuous improvement strategies into action.
  • Traveled to Germany for stakeholder meetings, aimed at improving operational efficiency and aligning solutions with client needs.
  • Collaborated with both customers and internal operations teams to identify pain points and gather detailed requirements.
  • Helped bridge communication between teams, leading to more targeted and effective process improvements.
  • Inform the manager or supervisor on the performance of the team or the employees.
  • Manage team workload distribution and structure to ensure consistent performance.
  • Trained team members on operations processes and procedures.
  • Develop and implement training programs to enhance team members' skills and capabilities.
  • Contributed to the development of an automation framework, resulting in a 40% reduction in manual effort and a 20% increase in accuracy.
  • I implemented the Major Incident Management (MIM) method in the applications that were assigned to me to manage high impact occurrences, which expedited the problem-solving process.
  • As a change manager, I supported deployments by helping to prioritise change requests, evaluate their effects, and decide whether or not to accept changes.
  • Boosted customer satisfaction through prompt and effective resolution of escalated support tickets.
  • Evaluated emerging technologies to identify potential opportunities for enhancing application functionality and user experience.
  • Reduced downtime with proactive monitoring of application health and performance.
  • Optimized team productivity by implementing effective task prioritization and resource allocation strategies.
  • Conducted regular team meetings to review progress, address challenges, and set goals for continuous improvement.

Application Support Senior Analyst

Accenture
02.2021 - 05.2022
  • My responsibility as a functional consultant, is to recommend and configure technology-based solutions to address the client’s business need.
  • Developing CI/CD pipelines for build, test and deployment using bit bucket and argoCD.
  • Handling Operation tasks for 5 Applications as Primary.
  • Working on container-based technology, Openshift to configure pipelines which acts as a middleware between two interfaces.
  • Performing configuration changes and deployments in Openshift.
  • Applied DevOps practices to better integrate disparate efforts within multi-team projects.
  • Streamlined support processes, resulting in faster resolution times and improved customer satisfaction.
  • Conducted root cause analysis on recurring issues, implementing preventative measures to reduce future occurrences.
  • Enhanced application performance by identifying and resolving complex technical issues.
  • Managed incident response efforts, ensuring rapid resolution of issues and minimal impact on business operations.
  • Reduced downtime for critical applications through proactive monitoring and timely troubleshooting.
  • Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.

Application Support Analyst

Accenture
07.2018 - 01.2021
  • Managed operations for applications built on a variety of platforms, including Java, VB,.net, VC++, C#, SQL, Linux, Openshift, and Windows servers.
  • Traveled to Germany to address production-related challenges of a newly deployed application and deliver knowledge transfer (KT) sessions to the client.
  • I built SQL scripts and completed maintenance activities based on the client's specifications.
  • Inspection of the application code for defects, addressing problems, testing application support features, and integrating as well as testing newly implemented functionalities. Creating defects with all the necessary analysis to address the problem.
  • Have handled deployment responsibilities by submitting change requests and working with the web-based team to effectively accomplish deployments.
  • Responsible for leading the clients' biweekly, weekly, and daily status meetings.

Application Support Associate

Accenture
01.2016 - 06.2018
  • Handled Operation support for 5 Java based applications. Supported applications, revising, updating, creating and improving the application functionalities. Providing solutions to the customers within the given time frame with no room for escalation.
  • User Problem Management: User interactions through phone/mail to get more details regarding an issue.
  • Participate in a team that presents to the client information on the project's existing business procedures.
  • Monitoring of applications.
  • Enhanced application functionality by addressing and resolving technical issues promptly.
  • Effectively managed multiple priorities simultaneously without sacrificing quality or timeliness in delivering results.
  • Monitored system performance to identify potential issues.

Education

Bachelor of engineering - Information Technology

MVSR Engineering college
Hyderabad, Telangana
01.2016

Skills

  • Problem identification analysis
  • Incident management
  • ITIL process
  • Service level agreements
  • Application monitoring
  • Ticket management
  • Training and Troubleshooting documentation development
  • KPI monitoring and analysis
  • Teamwork and collaboration
  • Multitasking abilities
  • Excellent communication
  • Plsql (good proficiency in oracle databases)
  • Openshift
  • Kubernetes
  • Basic core java
  • Jira
  • Confluence
  • Excel
  • Postgres
  • Fundamental Unix and Docker skills
  • Jenkins
  • Microsoft Azure
  • Swagger

Certification

  • Foundations of Project Management.
  • Microsoft Certified : Azure Fundamentals.
  • DevOps Essentials.
  • Introduction to Agile Development and Scrum.
  • Introduction to Cloud Computing.

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Watching Movies and TV Shows
  • Reading

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Application Support Team Lead

Accenture
06.2022 - 04.2025

Application Support Senior Analyst

Accenture
02.2021 - 05.2022

Application Support Analyst

Accenture
07.2018 - 01.2021

Application Support Associate

Accenture
01.2016 - 06.2018

Bachelor of engineering - Information Technology

MVSR Engineering college

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Varsha Chakkala