Varsha Joshy
38 Ayr Street, Reservoir,Australia
Summary
Dedicated and detail-oriented professional with a proven track record in providing exceptional customer service, contributing as a valuable team member, and maintaining a tidy and organized workspace. Possessing strong communication skills and a customer-centric approach, adept at addressing inquiries, resolving issues, and ensuring client satisfaction. With a solid foundation in multitasking and prioritizing tasks efficiently, I am committed to delivering high-quality service while upholding professionalism and integrity in all interactions. Seeking opportunities to leverage my skills and contribute positively as a customer representative, team member, receptionist, or cleaner.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Smart Life Sales
04.2024 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
IELTS Trainer
Medilace International
09.2023 - 12.2023
- Duration: 4 months
- Increased IELTS score averages by implementing personalized study plans and engaging learning techniques.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
- Assisted students in identifying strengths and weaknesses, tailoring instruction to address individual needs for optimal results.
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
Receptionist
MEDILACE IINTERNATIONAL ACADEMY
09.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
store keeper
Alphonso Supermarket
10.2022 - 12.2022
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
Team Member
M.S STORES
02.2022 - 04.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Masters in Food Science and Technology -
Royal Melbourne Institute of Technology
01.2025
High School Education -
St. Mary's Convent School
Bachelor of Science - Microbiology, Chemistry, and Botany
St. Aloysius College (Autonomous)
01.2023
Higher Secondary Education -
Sanjos Metropolitan School
01.2020
Skills
- Active Listening skills
- Communication
- Basic Computer Skills
- Interactive skills
- Research skills
- Time management
- Team player
- Scheduling
- Call Management
- Flexibility
Availability
Available to work with a flexible schedule
Languages
Hindi
Limited Working
Malayalam
Native or Bilingual
English
Full Professional
References
Thomas Joseph: Manager, M.S Stores, PH: (+91)9495146309
Jisna Jomon: Public Relation, Medilace International Academy, PH: (+91)9562960944
Georgy Aishel: Manager, Smart Life Sales, PH: +(91)8547099734
Timeline
Customer Service Representative
Smart Life Sales
04.2024 - 07.2024
IELTS Trainer
Medilace International
09.2023 - 12.2023
Receptionist
MEDILACE IINTERNATIONAL ACADEMY
09.2023 - 12.2023
store keeper
Alphonso Supermarket
10.2022 - 12.2022
Team Member
M.S STORES
02.2022 - 04.2022
Masters in Food Science and Technology -
Royal Melbourne Institute of Technology
High School Education -
St. Mary's Convent School
Bachelor of Science - Microbiology, Chemistry, and Botany
St. Aloysius College (Autonomous)
Higher Secondary Education -
Sanjos Metropolitan School
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