Varsini Gunasakar

• Participated in training sessions related to hospitality industry standards and practices.
• Greeted VIP guests and provided hospitality services to ensure their satisfaction.
• Advised students on career options within the hospitality industry.
• Crown Melbourne – Melbourne• Food and beverage attendant crown venues.• Providing attentive and excellent service to patrons who are guestswithin Crown venues.Processing financial transactions within the outlets.• Ensuring the safety of all staff and guests in Crown venues.• Handling complaints and questions professionally.• Process customer payments on POS system - EFTPOS and cash sales aswell as splitting bills when needed.• General cleaning - clearing and wiping down tables and surfac

Qantas first class lounge and chairman’s lounge

• Provide excellent table service to passengers by maintaining knowledge

of all menu items including beverages and wines and make

recommendations upon request.

• Anticipate guest needs, ascertain satisfaction, and respond urgently and

appropriately to guest concerns and requests.

• Effectively communicate with guests and co-workers to ensure guest

satisfaction.

• Managed multiple tables and guest interactions while delivering a

quality dining experience.

• Always keeping the lounge neat and tidy.

• Attended staff meetings to discuss upcoming events or promotions at the restaurant.
• Restocked supplies of condiments, beverages and other items as needed.
• Operated cash registers accurately and efficiently during peak hours of business.

Perform duties as requested by management.

• Assist in cleaning the bar.

• Preparing the bar for service restocking wines and spirits.

• Operating the till and taking cash.

• Worked in functions as a waiter in a formal dinner service for up to

100 pack.

• Communicating with kitchen staff.

• Communicating with host and bar staff to ensure continuity of service

for customers.

• Meeting and greeting customers, building a strong relationship, and taking orders

• Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

• Worked as a section waiter in a formal a la carte dinner service for up 90pax.• Customer service - answer enquiries, look up bookings, seat customersat a table, take orders, serve food and beverages.• Operate and ran the bar – included making cocktails, serving beer andwine.Education01/2017SCARF Training and Hospitality ProgramTrained by leading hospitality professionals in all aspects of front ofhouse operations including.• Introduction to formal order of service/ 3 plate carry• Beer education - from little creature• Wine education from "Wine Witch" Jenny• Coffee Training – Venture of the Coffee Drink• Bar and cocktail training – Kitty Somerset

• Followed safety protocols while handling sharp tools or dangerous chemicals.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Attended regular training sessions to stay updated on new products or trends.