VARTIKA SINGH
Epping,NSW
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Macquarie
06.2023 - Current
- Assisted customers with inquiries, product recommendations, and locating items
- Provided excellent customer service by ensuring a positive shopping experience
- Resolved customer complaints and concerns effectively and professionally
- Operated cash registers, processed transactions, and handled cash accurately
- Balanced cash drawer at the beginning and end of each shift
- Managed cash and credit card transactions efficiently
- Participated in opening and closing procedures, including preparing registers, restocking, and securing the store
- Demonstrated the ability to adapt to changing work conditions and priorities in a fast-paced retail environment.
Events Team Member
Macquarie University Indian Society
03.2022 - Current
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Facilitated smooth transitions between event segments by managing schedules and coordinating with speakers or performers as needed.
- Collaborated with event planners to create detailed timelines, ensuring tasks were completed on schedule and in accordance with client requirements.
- Leveraged social media platforms to promote upcoming events, generating increased interest from potential attendees.
- Helped organize and manage successful events with attendance of over 300 people.
Team Leader
KURO SAKURA/NARUTO, Japanese Restaurant
06.2022 - 12.2023
- Recruited & Trained new employees to perform their task
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Customer Service
The Coffee Club
12.2022 - 06.2023
- Providing excellent
- Maintained clean and neat workplace
- Helped customers with their orders.
Team Member
THE CREAMERY AND CO
02.2022 - 05.2022
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
- Prepared sandwiches, salad and beverages using grill, microwave to promote fresh and quality products
- Produced food and drink products adhering to company quality and quality standards.
Education
BACHELOR OF BUSINESS ADMIN (3rd Year) in Business, Accounts, Finance & HR Candidate -
MACQUARIE UNIVERSITY
Macquarie Park, NSW12.2024
Skills
- Adaptable and flexible
- Team collaboration
- Operations support
- Recruited and trained new staff
- Problem-solving skills
- Customer Service
- Reliable and responsible
- Team player
- Transactions and cash handling
Certification
RSA (Responsible Service of Alcohol)
Personal Information
Visa Status: Permanent Resident
Timeline
Customer Service Representative
Coles Macquarie
06.2023 - Current
Customer Service
The Coffee Club
12.2022 - 06.2023
Team Leader
KURO SAKURA/NARUTO, Japanese Restaurant
06.2022 - 12.2023
Events Team Member
Macquarie University Indian Society
03.2022 - Current
Team Member
THE CREAMERY AND CO
02.2022 - 05.2022
BACHELOR OF BUSINESS ADMIN (3rd Year) in Business, Accounts, Finance & HR Candidate -
MACQUARIE UNIVERSITY
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