Hi, I’m
Varun Kapoor
Sales Manager
Summary
Sales professional transitioning into cybersecurity with over 12 years of extensive experience in sales operations, solution-based selling, and customer service. Recently completed a Graduate Certificate in Cyber Security, acquiring knowledge in risk analysis, information security, and cybersecurity practices.
Overview
16
years of professional experience
Work History
ACHIEVMENTS
Job overview
- Promoted from Sales Associate to Store Manager within 11 months
- Consisted in Top 10 Salesperson in the company
- All round experience of multiple store formats in different locations to improve sales
- Mentoring sales personnel to move up in the ladder.
Nick Scali Furniture Limited
Store Manager
3 2018 - Current
Job overview
- Promoted as Store Manager for Nick Scali Furniture Limited at Moorabbin Store
- Led the sales team to consistently achieve monthly targets, resulting in a 10% year-over-year increase in revenue
- Fostered a solution-selling culture, implementing training programs that improved customer satisfaction scores by 20%
- Delivered exceptional customer service, maintaining a 95% customer satisfaction rate as measured by post-purchase surveys
- Conducted weekly meetings to review sales performance, leading to a 15% improvement in team productivity and morale
- Optimized weekly roster planning, ensuring full coverage of operating hours, which reduced overtime costs by 10%
- Resolved customer complaints and inquiries efficiently, reducing average resolution time by 25%
- Facilitated staff training and development programs, resulting in a 30% increase in staff retention rates
- Coached team members on development areas, leading to a 20% improvement in individual performance metrics
- Ensured adherence to VM guidelines, maintaining high store standards and receiving top scores in visual merchandising audits
- Cybersecurity Awareness: Implemented basic cybersecurity practices, ensuring secure handling of customer data and achieving 100% compliance with regulations
- Risk Analysis: Conducted risk assessments and provided guidance on security strategies to manage identified risks
- Security Infrastructure: Configured, troubleshooted, and maintained security infrastructure software and hardware.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Nick Scali Furniture Limited
Sales Consultant
03.2017 - 02.2018
Job overview
- Charted in Top 10 salespersons in the country
- Achieved targets consistently, contributing to a 15% increase in overall sales
- Promoted Nick Scali as a brand through exceptional customer service and product knowledge
- Enhanced product displays in accordance with VM standards, boosting sales by 10%.
Sell Through Specialist
08.2016 - 3 2017
Job overview
- Represented HARMAN brands (JBL and Harman Kardon) in JB Hi-Fi and Harvey Norman
- Created brand awareness and differentiation, leading to a 20% increase in sales
- Provided exceptional customer service, consistently meeting customer needs and expectations.
Reliance Digital Retail Ltd.
Manager - Operations
05.2008 - 02.2016
Job overview
- Ensured sales, profitability, and customer satisfaction of the categories managed under my department
- Managed a team of 25+ members, achieving a 20% increase in team productivity
- Optimized inventory levels, reducing shrinkage by 15%
- Enhanced visual merchandising and product displays, increasing sales by 10%
- Monitored sales figures and interpreted trends, facilitating effective inventory planning
- Oversee all point-of-sales activities, maintaining high accuracy and customer satisfaction
- Trained team members on the latest technologies and selling techniques, resulting in a 30% improvement in sales performance
- Ensured effective communication between customer service and sales assistants, improving overall customer experience
- Cybersecurity Practices: Introduced basic cybersecurity measures to protect sensitive customer information and trained team members on the importance of data security.
Education
RMIT University
Graduate Certificate from Cyber Security
04.2001
Indian Institute of Planning And Management
Post Graduate Diploma from Marketing And Finance
04.2001
Dehradun Institute of TechnoloyDehradun, India
Bachelor of Technology from Mechanical Engineering
04.2001
Skills
Access Controls
Security Policies
Security Infrastructure Maintenance
Business Impact Analysis
Firewall Maintenance
Sales Operations
Solution-Based Selling
Team Development
Employee Training
Customer Service Management
Cybersecurity Projects
Host Intrusion Detection and Prevention Systems (HIDPS) Implementation
Overview:
- Conducted an in-depth study of Host Intrusion Detection and Prevention Systems (HIDPS) as part of the Graduate Certificate in Cyber Security program at RMIT University.
Key Responsibilities:
- Research and Analysis : Investigated the significance, operational mechanisms, and benefits of HIDPS in protecting host systems.
- Reporting and Compliance : Generated detailed reports of security incidents to demonstrate adherence to security policies and regulatory requirements.
- Performance Optimization : Addressed challenges such as resource usage and false positives, optimizing the HIDPS setup to minimize performance impact on host systems.
Skills Acquired:
- Intrusion Detection and Prevention
- Risk Analysis and Management
- Threat Analysis and Mitigation
- System Monitoring and Incident Response
- Report Generation and Compliance
Attributes
- High degree of customer orientation
- Leadership, people management, and motivation
- High degree of process and systems orientation
- Awareness of cybersecurity best practices and data protection
Personal Information
Visa Status: Permanent Resident
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Consultant
Nick Scali Furniture Limited
03.2017 - 02.2018
Sell Through Specialist
08.2016 - 3 2017
Manager - Operations
Reliance Digital Retail Ltd.
05.2008 - 02.2016
RMIT University
Graduate Certificate from Cyber Security
04.2001
Indian Institute of Planning And Management
Post Graduate Diploma from Marketing And Finance
04.2001
Dehradun Institute of Technoloy
Bachelor of Technology from Mechanical Engineering
04.2001
ACHIEVMENTS
Store Manager
Nick Scali Furniture Limited
3 2018 - Current