Summary
Overview
Work History
Education
Skills
Cybersecurity Projects
Attributes
Personal Information
Languages
Timeline
Hi, I’m

Varun Kapoor

Sales Manager

Summary

Sales professional transitioning into cybersecurity with over 12 years of extensive experience in sales operations, solution-based selling, and customer service. Recently completed a Graduate Certificate in Cyber Security, acquiring knowledge in risk analysis, information security, and cybersecurity practices.

Overview

16
years of professional experience

Work History

ACHIEVMENTS

Job overview


  • Promoted from Sales Associate to Store Manager within 11 months
  • Consisted in Top 10 Salesperson in the company
  • All round experience of multiple store formats in different locations to improve sales
  • Mentoring sales personnel to move up in the ladder.

Nick Scali Furniture Limited

Store Manager
3 2018 - Current

Job overview

  • Promoted as Store Manager for Nick Scali Furniture Limited at Moorabbin Store
  • Led the sales team to consistently achieve monthly targets, resulting in a 10% year-over-year increase in revenue
  • Fostered a solution-selling culture, implementing training programs that improved customer satisfaction scores by 20%
  • Delivered exceptional customer service, maintaining a 95% customer satisfaction rate as measured by post-purchase surveys
  • Conducted weekly meetings to review sales performance, leading to a 15% improvement in team productivity and morale
  • Optimized weekly roster planning, ensuring full coverage of operating hours, which reduced overtime costs by 10%
  • Resolved customer complaints and inquiries efficiently, reducing average resolution time by 25%
  • Facilitated staff training and development programs, resulting in a 30% increase in staff retention rates
  • Coached team members on development areas, leading to a 20% improvement in individual performance metrics
  • Ensured adherence to VM guidelines, maintaining high store standards and receiving top scores in visual merchandising audits
  • Cybersecurity Awareness: Implemented basic cybersecurity practices, ensuring secure handling of customer data and achieving 100% compliance with regulations
  • Risk Analysis: Conducted risk assessments and provided guidance on security strategies to manage identified risks
  • Security Infrastructure: Configured, troubleshooted, and maintained security infrastructure software and hardware.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Nick Scali Furniture Limited

Sales Consultant
03.2017 - 02.2018

Job overview

  • Charted in Top 10 salespersons in the country
  • Achieved targets consistently, contributing to a 15% increase in overall sales
  • Promoted Nick Scali as a brand through exceptional customer service and product knowledge
  • Enhanced product displays in accordance with VM standards, boosting sales by 10%.

Sell Through Specialist
08.2016 - 3 2017

Job overview

  • Represented HARMAN brands (JBL and Harman Kardon) in JB Hi-Fi and Harvey Norman
  • Created brand awareness and differentiation, leading to a 20% increase in sales
  • Provided exceptional customer service, consistently meeting customer needs and expectations.


Reliance Digital Retail Ltd.

Manager - Operations
05.2008 - 02.2016

Job overview

  • Ensured sales, profitability, and customer satisfaction of the categories managed under my department
  • Managed a team of 25+ members, achieving a 20% increase in team productivity
  • Optimized inventory levels, reducing shrinkage by 15%
  • Enhanced visual merchandising and product displays, increasing sales by 10%
  • Monitored sales figures and interpreted trends, facilitating effective inventory planning
  • Oversee all point-of-sales activities, maintaining high accuracy and customer satisfaction
  • Trained team members on the latest technologies and selling techniques, resulting in a 30% improvement in sales performance
  • Ensured effective communication between customer service and sales assistants, improving overall customer experience
  • Cybersecurity Practices: Introduced basic cybersecurity measures to protect sensitive customer information and trained team members on the importance of data security.

Education

RMIT University

Graduate Certificate from Cyber Security
04.2001

Indian Institute of Planning And Management

Post Graduate Diploma from Marketing And Finance
04.2001

Dehradun Institute of Technoloy
Dehradun, India

Bachelor of Technology from Mechanical Engineering
04.2001

Skills

Access Controls

Cybersecurity Projects

Host Intrusion Detection and Prevention Systems (HIDPS) Implementation

Overview:

  • Conducted an in-depth study of Host Intrusion Detection and Prevention Systems (HIDPS) as part of the Graduate Certificate in Cyber Security program at RMIT University.

Key Responsibilities:

  • Research and Analysis : Investigated the significance, operational mechanisms, and benefits of HIDPS in protecting host systems.
  • Reporting and Compliance : Generated detailed reports of security incidents to demonstrate adherence to security policies and regulatory requirements.
  • Performance Optimization : Addressed challenges such as resource usage and false positives, optimizing the HIDPS setup to minimize performance impact on host systems.

Skills Acquired:

  • Intrusion Detection and Prevention
  • Risk Analysis and Management
  • Threat Analysis and Mitigation
  • System Monitoring and Incident Response
  • Report Generation and Compliance

Attributes

  • High degree of customer orientation
  • Leadership, people management, and motivation
  • High degree of process and systems orientation
  • Awareness of cybersecurity best practices and data protection

Personal Information

Visa Status: Permanent Resident

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Sales Consultant

Nick Scali Furniture Limited
03.2017 - 02.2018

Sell Through Specialist

08.2016 - 3 2017

Manager - Operations

Reliance Digital Retail Ltd.
05.2008 - 02.2016

RMIT University

Graduate Certificate from Cyber Security
04.2001

Indian Institute of Planning And Management

Post Graduate Diploma from Marketing And Finance
04.2001

Dehradun Institute of Technoloy

Bachelor of Technology from Mechanical Engineering
04.2001

ACHIEVMENTS

Store Manager

Nick Scali Furniture Limited
3 2018 - Current
Varun KapoorSales Manager