Hi, I’m
Varun Neteti
IT Support
Melbourne,VIC
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
years of professional experience
5
Certificates
3
years of post-secondary education
Work History
Grepthor Software SolutionsHyderabad, India
IT Consultant
01.2020 - 02.2021
Job overview
- Advised clients on IT strategies and solutions, resulting in 15% increase in overall efficiency and alignment with their business objectives.
- Conducted comprehensive assessments of existing IT infrastructure and systems, identifying and resolving inefficiencies, resulting in 20% reduction in downtime.
- Provided proactive support and maintenance for IT systems, resolving technical issues swiftly and implementing updates seamlessly, resulting in 40% reduction in support tickets and 50% decrease in response time.
- Collaborated with cross-functional teams to integrate new technologies and streamline business processes.
FireBlaze TechnologiesNagpur, India
IT Support
01.2019 - 12.2019
Job overview
- Provided first- and second-line IT support for internal colleagues.
- Partnered with IT support to troubleshoot and address platform issues.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Provided initial support on software tickets submitted for Artificio, maintaining resolution rate of 96.4 %
Education
Monash UniversityMelbourne, VIC
Master of Data Science from Information Technology
03.2021 - 11.2023
Skills
Systems Architecture Analysis
IT resource use
Network Administration
Agile Methodology
Equipment Configuration
Uptime Management
IT risk management
Defect tracking
Root Cause Analysis
Certification
Excel Skills for Business
Availability
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Available
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Timeline
Monash University
Master of Data Science from Information Technology
03.2021 - 11.2023
Python for Data Science and AI
08-2020
Tools for Data Science
07-2020
IT Consultant
Grepthor Software Solutions
01.2020 - 02.2021
Technical Support Fundamental
05-2019
Google IT Automation with Python Professional Certificate
04-2019
Excel Skills for Business
02-2019
IT Support
FireBlaze Technologies
01.2019 - 12.2019