Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Varun Sharma

Lawson,ACT

Summary

Enthusiastic CPA accredited accounting graduate with 5+ years of experience across different industries, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in any field of business. Engaging presenter and negotiator with an aptitude to cultivate productive relationships with partners and build consensus across multiple organizational levels.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GEMA Group
Canberra, ACT
10.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Disability Support Worker

Cordial Care
11.2023 - Current
  • Drove clients safely to social activities and appointments.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Administrative Assistant

IQRA Data Solutions
01.2021 - 07.2021
  • Capable leader with excellent skills in delegating responsibilities to others, supervising and evaluating for effective task completion
  • Enthusiasm for delivering excellent customer service
  • Commitment to upholding company policies and procedures while working with staff members
  • Strong organizational skills and excellent attention to detail while dealing with paperwork.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Assistant Accountant

ATAX Accounting&Financial Services
05.2019 - 01.2020
  • Assist in the preparation of financial statements, tax returns and regulatory compliance reports
  • Manage accounts payable and accounts receivable processes, optimizing cash flow and reducing outstanding balances
  • Utilize accounting software (e.g., Quick-books, MYOB) to streamline financial operations and reporting
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Collaborate with cross-functional teams to prepare annual budgets and forecasts, providing critical financial insights for decision-making.

Picker Packer

Tip Top Bakeries
11.2017 - 04.2019
  • Documented inspection results, identified defects, and collaborated with the quality assurance team to implement corrective actions
  • Pulled orders quickly to maintain demanding productivity goals.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Maintained a thorough understanding of quality control procedures and industry regulations.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.

Executive officer

Cox & Kings LTD
01.2016 - 01.2017
  • Supported senior management in project management, data analysis, and strategic planning
  • Conducted research and prepared reports, enabling data-driven decision-making
  • Coordinated cross-functional initiatives and ensured timely completion of projects
  • Facilitated communication between departments and stakeholders.

Education

Masters of Professional Accounting Advanced -

Torrens University Australia

Bachelor of Business Administration -

S.C.D Government College, India

Skills

  • Comprehensive experience with Microsoft Office Suit
  • Experience with basic Adobe Illustrator and Adobe Premier Pro
  • Adequate knowledge of all goggle office apps
  • Safety Protocols Adherence
  • Experience with MYOB and Xero
  • Reliability and punctuality
  • Adaptable to change
  • Client Education
  • Relationship Building
  • Computer Skills
  • Creative Thinking
  • Goal setting and planning
  • Problem-Solving

Certification

  • Current Australian Driver's License (Full C)
  • Current Canberra Registration to Work with Vulnerable People
  • COVID 19 Vaccination Certificate
  • Foundation of Project Management
  • Certificate IV in Ageing Support & Disability

Timeline

Disability Support Worker

Cordial Care
11.2023 - Current

Customer Service Representative

GEMA Group
10.2023 - Current

Administrative Assistant

IQRA Data Solutions
01.2021 - 07.2021

Assistant Accountant

ATAX Accounting&Financial Services
05.2019 - 01.2020

Picker Packer

Tip Top Bakeries
11.2017 - 04.2019

Executive officer

Cox & Kings LTD
01.2016 - 01.2017

Masters of Professional Accounting Advanced -

Torrens University Australia

Bachelor of Business Administration -

S.C.D Government College, India

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