Summary
Overview
Work History
Education
Skills
Study, Sports, Gym
Additional Information
Languages
Timeline
Generic

Varun Sharma

GREGORY HILLS,NSW

Summary

Driven professional with a proven track record at EG Group, enhancing guest experiences and fostering loyalty through exceptional customer service and cleanliness. Excelled in high-volume environments at Crust Gourmet Pizza Bar, significantly boosting brand visibility and sales. Skilled in multitasking and time management, with a strong work ethic and team player attitude, adept at driving results and exceeding expectations.

Overview

7
7
years of professional experience

Work History

Attendant

EG Group
03.2024 - Current
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Pizza Specialist

Crust Gourmet Pizza Bar
05.2023 - Current
  • Increased customer satisfaction by providing prompt and accurate pizza preparation.
  • Championed innovative marketing initiatives that increased brand visibility within the local community, attracting new customers regularly.
  • Displayed creativity in crafting custom pizza designs for special events or catering orders while maintaining taste consistency.
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
  • Utilized efficient time management skills to balance multiple tasks simultaneously while maintaining attention to detail.
  • Handled high volume orders effectively, maintaining accuracy and speed during peak hours of operation.
  • Streamlined kitchen processes for enhanced efficiency and reduced food waste.
  • Collaborated with team members to ensure timely order completion and customer satisfaction.
  • Implemented cost-saving measures by optimizing ingredient usage without compromising product quality or taste.

Customer Service Representative

D Mart Supermarket
05.2017 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and a company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Accountant Assistant

Ashish Verma & Associates
01.2020 - 02.2022
  • Answered phone calls regarding financial matters such as payments due.
  • Helped prepare month-end, quarterly and year-end closings.
  • Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
  • Collaborated with accounting team members to complete projects efficiently and meet deadlines consistently.

Education

MBA - Masters of Professional Accounting

King's Own Institute
Town Hall, NSW
11.2025

BBA - Bachelors of Commerce

Sanatam Dharam College
Hoshiarpur, India
07.2022

Skills

  • Strong Work Ethic
  • Patience and understanding
  • Team player attitude
  • Reliability and punctuality
  • Guest Relations
  • Initiative and Self-Motivation
  • Time Management
  • Multitasking
  • Inventory and supply
  • Adaptability and Flexibility
  • Analytical Skills

Study, Sports, Gym

Study:

I am currently pursuing a Master of Professional Accounting in Australia, following a Bachelor of Commerce degree from SD College Hoshiarpur, India. My academic focus has covered a range of subjects, including Financial Accounting, Cost Accounting, Management Accounting, Business Law, and Economics. I have been recognized for my academic excellence, earning a place on the Dean's List and receiving an award for an outstanding project.


Sports:

During my time at SD College Hoshiarpur, I served as the Captain of the college cricket team in 2021. This role allowed me to develop strong leadership and teamwork skills while fostering a competitive and supportive environment for the team.

Gym:

I am dedicated to maintaining a healthy lifestyle and am committed to my fitness goals. I attend the gym four days a week and follow a structured workout routine designed to build muscle and improve overall fitness. Additionally, I incorporate whey protein into my diet to support my muscle growth and recovery.

Additional Information

  • Strong Analytical Skills: My coursework and practical experience have honed my ability to analyze complex financial data, identify trends, and make informed decisions.
  • Team Player and Leader: As the Captain of the SD College Cricket Team, I developed effective leadership and teamwork skills, managing team dynamics and motivating members to achieve common goals.
  • Adaptability and Learning Agility: My international education experience in Australia has broadened my perspective and adaptability in diverse environments, enhancing my ability to quickly learn and apply new concepts.
  • Communication Skills: Both in academic settings and through extracurricular activities, I have demonstrated strong written and verbal communication skills, essential for effectively conveying ideas and collaborating with others.
  • Commitment to Professional Growth: I am dedicated to continuous professional development and actively seek opportunities to enhance my skills and knowledge in accounting and finance.
  • Cultural Sensitivity: Having studied and worked in different cultural contexts, I possess a high level of cultural awareness and sensitivity, which aids in working effectively in diverse teams and global environments.

Languages

English
Native or Bilingual

Timeline

Attendant

EG Group
03.2024 - Current

Pizza Specialist

Crust Gourmet Pizza Bar
05.2023 - Current

Accountant Assistant

Ashish Verma & Associates
01.2020 - 02.2022

Customer Service Representative

D Mart Supermarket
05.2017 - 08.2018

MBA - Masters of Professional Accounting

King's Own Institute

BBA - Bachelors of Commerce

Sanatam Dharam College
Varun Sharma