Summary
Overview
Work History
Education
Skills
Timeline
Generic

Varun Suri

Ingleburn,Australia

Summary

To seek a challenging position in an organization where I can use my knowledge and skills to the maximum extent, which may ultimately contribute to organization growth.

Overview

17
17
years of professional experience

Work History

CUSTOMER SERVICE ATTENDENT

SYDNEY TRAINS
02.2018
  • Work is performed to the organisation's Customer Service Standards
  • Deliver customer service, which meets Sydney Trains service standards
  • Ensure customer complaints are resolved promptly and effectively
  • Maintain a professional image in dress, appearance, and manner
  • Ensure customers with special needs are adequately provided for
  • Monitor customer flow and take the necessary corrective action to maximise customer convenience
  • Perform delegated duties efficiently and effectively
  • Ensure station presentation and hygiene is maintained to reflect a positive image that meets or exceeds Sydney Trains standards, utilising a variety of cleaning equipment
  • Acknowledge through effective work practices Sydney Trains commitment to environmental protection
  • Assist Customers with mobility needs.

Train Guard

SYDNEY TRAINS
12.2019 - Current
  • Ensure passenger safety and security, maintaining vigilance during high-pressure situations.
  • Implement continuous improvement strategies, enhancing operational efficiency.
  • Resolve issues promptly with action-oriented problem-solving skills.
  • Commit to ongoing learning and development for professional growth.
  • Foster a customer-focused environment, making a positive impact on passenger experiences.

CLEANING ATTENDENT

SYDNEY TRAINS
06.2016 - 08.2018
  • Maintaining Station Cleaning standards
  • Ordering stock for cleaning supplies
  • Customer Service.

Longlife manager/grocery Manager

Woolworths Supermarket (Marrickville)
01.2008 - 07.2016
  • Delivered exceptional customer service, boosting satisfaction rates and fostering repeat business.
  • Prepared detailed weekly rosters and wage-costing reports, ensuring budget compliance.
  • Managed employee hours and leave approvals, maintaining accurate records and efficient workflows.
  • Resolved timesheet discrepancies and completed paperwork promptly, ensuring smooth operations.
  • Coordinated night fill rostering and special promotional stock orders, optimizing inventory management.

Education

Bachelor of science (IT) -

Punjab University
03.2004

Skills

  • Ensure passenger safety and security, maintaining vigilance during high-pressure situations
  • Implement continuous improvement strategies, enhancing operational efficiency
  • Resolve issues promptly with action-oriented problem-solving skills
  • Commit to ongoing learning and development for professional growth
  • Foster a customer-focused environment, making a positive impact on passenger experiences
  • Delivered exceptional customer service, boosting satisfaction rates and fostering repeat business
  • Prepared detailed weekly rosters and wage-costing reports, ensuring budget compliance
  • Managed employee hours and leave approvals, maintaining accurate records and efficient workflows
  • Resolved timesheet discrepancies and completed paperwork promptly, ensuring smooth operations
  • Coordinated night fill rostering and special promotional stock orders, optimizing inventory management
  • Time Management
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Operations Management

Timeline

Train Guard

SYDNEY TRAINS
12.2019 - Current

CUSTOMER SERVICE ATTENDENT

SYDNEY TRAINS
02.2018

CLEANING ATTENDENT

SYDNEY TRAINS
06.2016 - 08.2018

Longlife manager/grocery Manager

Woolworths Supermarket (Marrickville)
01.2008 - 07.2016

Bachelor of science (IT) -

Punjab University

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Varun Suri