Varun Venepally
Melbourne,VIC
Summary
Results-driven Customer Service Professional with proven ability to manage customer inquiries and process orders efficiently. Skilled in resolving complex issues and delivering support through various channels, ensuring high levels of accuracy and professionalism. Acknowledged for strong communication and problem-solving skills, focused on creating positive customer experiences and fostering lasting relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Concentrix
Ballarat, Australia
06.2024 - Current
- Provided exceptional customer service through phone, email, and chat with professionalism.
- Processed customer requests for account updates, information inquiries, and troubleshooting.
- Followed up with customers to confirm resolution of issues and satisfaction levels.
- Managed sensitive information while ensuring compliance with confidentiality standards.
- Collaborated with internal teams to enhance communication and improve customer experience.
Customer Service Representative
Tech Mahindra
, Australia
07.2023 - 05.2024
- Resolved high-volume inbound calls and emails, addressing billing, service, and technical inquiries efficiently.
- Processed activations, plan changes, and troubleshooting escalations with precision.
- Maintained comprehensive knowledge of Telstra products and services to ensure accurate support delivery.
- Documented customer interactions and resolutions in CRM systems with meticulous attention to detail.
- Collaborated with internal teams to resolve complex service issues and achieve timely ticket closure.
- Achieved consistently high customer satisfaction scores through empathetic communication and effective solutions.
- Identified recurring issues and contributed insights for continuous service improvement initiatives.
Customer Service Consultant
Deks Industries
, Australia
03.2022 - 06.2023
- Managed end-to-end customer order processing, including quotes, returns, and catalog requests using Oracle NetSuite and Zendesk.
- Responded promptly to inbound calls and emails, providing detailed product and service information.
- Coordinated with warehouse and logistics teams to ensure timely and accurate deliveries.
- Processed special handling and urgent orders with meticulous attention to accuracy.
- Maintained service logs and documentation, supporting continuous process improvement and quality standards.
Education
Master of Networking - Cyber Security
Melbourne Institute of Technology
Melbourne01.2023
Bachelor of Computer Science -
Jawaharlal Nehru Technological University
01.2019
Skills
- Customer support and order processing
- Quote and return management
- Catalog oversight
- Inbound call and email communication
- Attention to detail and accuracy
- Conflict resolution and problem solving
- Team collaboration and cross-functional support
- Time management and multitasking
Additional Information
Proficient in MS Office, Oracle NetSuite, Zendesk, and ServiceNow, Excellent written and verbal communication skills, Strong attention to detail, adaptability, and customer-centric approach
Timeline
Customer Service Specialist
Concentrix
06.2024 - Current
Customer Service Representative
Tech Mahindra
07.2023 - 05.2024
Customer Service Consultant
Deks Industries
03.2022 - 06.2023
Master of Networking - Cyber Security
Melbourne Institute of Technology
Bachelor of Computer Science -
Jawaharlal Nehru Technological University