Varun Kumar Chippa
Umina Beach,NSW
Summary
Proactive manager consistently delivering high-quality customer service through unwavering determination and attention to detail. Performance-oriented and enterprising leadership style, bringing an organized nature and analytical problem-solving approach to every task. Customer-oriented team player with expertise in generating optimal satisfaction levels for customers and building profits.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commission Agent (CA)
United Umina Beach
06.2022 - Current
- Conducted thorough audits for improved risk management and mitigation strategies.
- Audit Performance results as a CA
- Oct 2022 -97.33%
- January 2023 Pie face -94.43%
- May 2023 Pie face -97.91%
- August 2023 Pie face - 92%
- Nov 2023 Pie face - 93%
- January 2024 Pie face - 91%
- April 2024 Pie face - 92%
- July 2024 Pie face - 91%
Manager in Retail
Ashish Sharma
11.2021 - 05.2022
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in maintenance and inventory control
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Nandana Wijerathna
03.2020 - 09.2021
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Implemented operational strategies and effectively built customer and employee loyalty.
MANAGER
Srikanth
06.2017 - 03.2020
- Implemented quality assurance and customer service standards.
- Adhered to state and local health and safety regulations for food handling and sanitation.
- Cleaned buildings and property daily while adhering to all sanitation requirements.
- Monitored cleaning methods for adherence to sanitation requirements.
- Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
MANAGER
Srikanth
06.2013 - 06.2017
- Responded to customer concerns with friendly, fast and knowledgeable service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Assisted in meeting standards for customer service and quality.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
MBA - Business Administration And Management
Kaplan Business School
Sydney, NSW07.2017
M.D - Hospitality Management
James Cook University
Townsville, QLD06.2014
Skills
- Strategic planning
- Policies and procedures
- Staff Management
- Creative merchandising
- Multitasking abilities
- Customer service
- Financial Management
- Problem-solving skills
- Customer Complaint Resolution
Certification
First Aid/CPR Certified
Food Safety Manager
Responsible Service of Alcohol CTA Certified
Timeline
Commission Agent (CA)
United Umina Beach
06.2022 - Current
Manager in Retail
Ashish Sharma
11.2021 - 05.2022
Manager
Nandana Wijerathna
03.2020 - 09.2021
MANAGER
Srikanth
06.2017 - 03.2020
MANAGER
Srikanth
06.2013 - 06.2017
M.D - Hospitality Management
James Cook University
MBA - Business Administration And Management
Kaplan Business School
Similar Profiles
Jonathan TrebleJonathan Treble
Cafe Owner at Umina Beach CafeCafe Owner at Umina Beach Cafe
CEDRIC "CJ" THOMASCEDRIC "CJ" THOMAS
Business Development Manager at Umina BrosBusiness Development Manager at Umina Bros
Gourav WadhwaGourav Wadhwa
Extended Care Assistant at OneCare Umina ParkExtended Care Assistant at OneCare Umina Park