Varun Reddy Palpanuru
Melbourne,Victoria
Summary
Motivated and dedicated candidate with strong communication and problem-solving skills. Committed to community safety and public service, with a proven ability to handle high-pressure situations effectively. Seeking to contribute to law enforcement efforts as a police officer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sale Executive Salvage/isalvage
Autorola Australia
04.2024 - 09.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Generated sales reports and sold reports as needed, and prepared vehicles for auctions held bi-weekly.
- Assisted clients with technical issues related to bidding on vehicles during auctions.
- Interacted with assessors regarding the approval reports for vehicles awaiting assessment in our yards.
- Generated sales reports and sold reports as needed, and prepared vehicles for auctions held bi-weekly.
- Assisted clients with technical issues related to bidding on vehicles during auctions.
- Facilitated the transportation of vehicles to and from our yards following the auctions.
IT Field Technician
Geeks2U
02.2024 - 02.2024
- Broad knowledge of Information Technology, systems
- Demonstrated systematic approach to problem solving
- Support and maintenance of desktop hardware including PC's, thin clients and printers
- Wireless devices including mobile devices and any other wireless devices requirements such as impress scanners
- Ability to assist with minor changes to VLAN environments - device moves adds changes
- Update and maintain IT Service management tool and Information systems records, logs and statistics
- Perform day to day Tech services operational tasks allocated by the Service Desk
- Reply to internal support incidents as they are forwarded from the Service Desk
- Identify and resolve client concerns
- Assisting in coordinating, reviewing and performing fault finding, troubleshooting and repair services as needed
- Completing the invoice and getting the payment from the client.
Team Member
Coles Express
11.2018 - 06.2021
- Handling complaints from customers, de-escalating, and identifying the best solutions while providing a positive customer service experience
- Closely following current OH&S guidelines to ensure that customers are safe while in store
- Accurately collating and reporting stock, delivery, and related data to the team leader every day
- Clearly communicating with customers in person and resolving their queries
- Demonstrated strong multitasking skills by shifting smoothly from one task to another
- Implemented leadership skills through training five new employees over a two years period
- Acquired customer service skills while serving up to 120+ customers per day.
Hoban Recruitment
01.2018 - 11.2018
- Provided information and advising customers on various bus routes and change of train Schedules due to level crossing works
- Assisting specially abled individuals to board trains and buses and making sure their journey is as smooth as possible
- Leading a group of 4-8 people in coordinating the bus schedules and making sure passengers wait time is restricted to less than 2 minutes
- Handled service requests such as complaints and their feedback on where we can improve
- Monitored the bus Timings during peak traffic times and assigned them accordingly
- Collection of data on the number of passengers travelled during each day and updating the bus routes accordingly
- Positive can-do attitude with the ability to thrive under pressure, use initiative and be proactive.
Uber Partner
Uber
01.2021 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
Education
Professional Year in Information Technology -
ECA
Melbourne, AUSTRALIA08.2021
Master of Science - Information Technology
La Trobe University
Melbourne, AUSTRALIA12.2019
Bachelor of Computer Science and Engineering -
CMR Institute of Technology
Hyderabad, INDIA11.2017
Skills
- Computer Networking
- Computer system setups
- Troubleshooting
- Remote Desktop applications
- Microsoft Office (Advanced)
- HTML
- SQL
- ServiceNow
- Cisco Spark
- Mac, Linux, Windows
- Communication Skills
- Problem Solving
- Attention to detail, Time Management & Organisational Skills
Hobbies and Interests
- Playing cricket and running.
- Brazilian Jiu-Jitsu.
References
Available upon request.
Certification
First Aid Certification
Timeline
Sale Executive Salvage/isalvage
Autorola Australia
04.2024 - 09.2024
IT Field Technician
Geeks2U
02.2024 - 02.2024
Uber Partner
Uber
01.2021 - Current
Team Member
Coles Express
11.2018 - 06.2021
Hoban Recruitment
01.2018 - 11.2018
Bachelor of Computer Science and Engineering -
CMR Institute of Technology
Professional Year in Information Technology -
ECA
Master of Science - Information Technology
La Trobe University
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