Vasana Sealey-Vongkeneta
Concord
Summary
Reliable worker with high energy and commitment to productivity. Works well in fast-paced team environments. Frequently commended for personable disposition and professional communication. High-energy service industry professional skilled in supporting food service duties to reduce patron wait times. Works with servers to meet table and kitchen needs. Excellent prioritisation skills coupled with high-level productivity. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Reliable Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Administration / Food & Beverage Attendant
Complete Staffing Solutions
Wollongong
06.2021 - 06.2024
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Provided first-class customer care through helpful, friendly service.
- Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
- Served multiple courses promptly to maintain smooth kitchen and waiting operations.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
Restaurant Supervisor / Waitstaff
North Gong Thai
Wollongong
10.2020 - 06.2024
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
Bartender & waitstaff
Slug & Lettuce
Cambridge
02.2006 - 02.2009
- Inspected customer identification to verify age against legal standards.
- Welcomed guests with friendly conversation and fun atmosphere.
- Served guests spirits, lagers and stouts at bar.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Input orders into register, calculated bills and collected payments.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Maintained ready supply of counter-top snacks for guests.
- Supported serving staff with fast, accurate beverage preparation.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Kept bar service areas stocked with tea, coffee and espresso.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Completed end-of-day cleanup to reset bar for next day.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Collected, washed and put away glassware between guests.
- Followed food safety and hygiene requirements to protect guests.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
Hotel receptionist
Arundel Hotel, UK
Cambridge
07.2004 - 08.2006
- Created newsletters, brochures and social media posts to promote hotel services.
- Kept reservations systems up-to-date for clear availability management.
- Upsold activities from tourism partners to boost revenue.
- Inspected presentation of rooms and laundry items.
- Planned schedules to support consistent service delivery and reception coverage.
- Updated finance and payroll records with strong accounting knowledge.
- Actioned special requests to elevate guest stays.
- Greeted and checked-in guests promptly and professionally.
Education
Certificate of Higher Education - Commercial Cookery
Wollongong Tafe
Wollongong, New South Wales 01.1995 - 11.1998
Diploma of Higher Education - Marketing Management
Charles Sturt University
Sydney, New South Wales 04.2013 - 10.2017
Skills
Restaurant equipment operation
Food safety regulations
Glassware identification
Order processing software mastery
Drink dispensing machines usage
Basic cooking
Wine serving
Alcoholic mixology
Ingredient measurement
Advanced ingredient knowledge
Customer service orientated
Opening and closing procedures
Menu presentation
Barista expertise
Strong information recall
Accurate order taking
Fine dining events
Table waiting
Dining room setup
Customer Service
Glass polishing
Kitchen deep cleaning
Guest query management
Bar service
Food safety and storage
Cash handling
Customer complaints handling
Special event catering
Drink and food preparing
Guest interaction
Allergy awareness
Restaurant sanitisation
Table service
Food hygiene practices
Languages
English
Native
Laotian
Intermediate
Custom
I am jointly motivated by opportunities for learning new skills and finding creative ways to achieve ambitious goals. As a office coordinator, I am always looking to improve my knowledge and professional skills. I welcome projects at work that challenge my existing skillset and require further learning and development.
I also find one of my most valuable assets is creativity, and I am excited by opportunities to approach specific goals from new angles. It is incredibly rewarding when you know you contributed to the completion of important projects for the company using ingenuity and skill.
References
References available upon request.
Timeline
Administration / Food & Beverage Attendant
Complete Staffing Solutions
06.2021 - 06.2024
Restaurant Supervisor / Waitstaff
North Gong Thai
10.2020 - 06.2024
Diploma of Higher Education - Marketing Management
Charles Sturt University
04.2013 - 10.2017
Bartender & waitstaff
Slug & Lettuce
02.2006 - 02.2009
Hotel receptionist
Arundel Hotel, UK
07.2004 - 08.2006
Certificate of Higher Education - Commercial Cookery
Wollongong Tafe
01.1995 - 11.1998