Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Vasavi Pandey

Melbourne,Australia

Summary

Dynamic leader with a proven track record at OPTUS, enhancing user engagement by 25% through strategic analytics and agile methodologies. Expert in stakeholder management and data analysis, I excel in transforming operations and driving project success. Skilled in SQL, I blend technical prowess with effective communication to exceed objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Lead

OPTUS
Melbourne, Australia
02.2019 - 11.2024
  • Managed OPTUS Telecom users’ engagement analytics strategy, providing first insight into how users interact with operations teams and OPTUS portal, addressed pain points and improved the engagements by 25%
  • Orchestrated a comprehensive consolidation strategy across three teams targeting overlapping product lines, achieving an impressive 20% reduction in annual development costs while boosting team collaboration efficiency by 35%
  • Facilitated 3 design thinking workshops to identify use cases and develop business requirements focused on customer satisfaction resulting in 30% increase in employees’ efficiency and engagements
  • Drove successful integration of Scrum framework into daily operations, enabling clear task prioritization that led to completing an average of eight user stories per sprint with optimal resource allocation each cycle
  • Facilitated the formation of 30+ detailed user stories per quarter in conjunction with technical teams; directly addressed key customer needs while enhancing overall project scope clarity for stakeholders
  • Transformed interaction processes for both technical and non-technical teams, improving overall project understanding among 15+ stakeholders involved in critical deliverables
  • Maintained stakeholder satisfaction rate above 90% by delivering consistent and clear progress updates across all the divisions
  • Constructed comprehensive dashboards to monitor team velocity, optimize backlog health, and evaluate sprint progress; enhanced data-driven decision-making processes while shortening project cycle times by 25% overall
  • Conducted in-depth requirements gathering sessions with 30+ stakeholders and product owners, ensuring accurate user stories, which improved product quality by 25%
  • Partnered with diverse functional groups to uncover inefficiencies while introducing strategic process improvements that led to a notable 15% decrease in the timeline for delivering new features
  • Optimized data reporting and analysis workflows by implementing SQL queries and Excel automation, transforming intricate datasets into actionable insights that resolved three significant bottlenecks in project timelines
  • Owned organization objectives’ development, and met 80% of deadlines by identifying, removing, and facilitating (to remove) deadlocks, bottlenecks, impediments

Senior Technical Associate

Tech Mahindra
Hyderabad, India
08.2013 - 09.2014
  • Delivered measurable outcomes across nine distinct application initiatives over twelve calendar months: transitioned manual operations into automated workflows achieving personal efficiency gains measured as five additional hours weekly toward strategic tasks
  • Captured precise functional specifications by conducting iterative assessment reviews with stakeholders; developed visual prototypes based directly upon feedback received from clients involved in three separate pilot programs
  • Led application design sessions with client teams on 20+ projects to develop functional and technical requirements
  • Conducted code reviews and provided constructive feedback to 30+ peers, contributing to a 19% increase in code maintainability

Senior Process Associate

COGNIZANT
Hyderabad, India
07.2010 - 09.2012
  • Designed user-centered and intuitive interfaces for 10+ projects, increasing user satisfaction scores by 30% based on post-launch surveys
  • Conducted user interviews and usability testing, helping to decrease user error rates by 80% in the first year of implementation
  • Collaborated with 40+ development teams to create wireframes, prototypes, and high-fidelity designs, contributing to a faster time-to-market
  • Managed redevelopment of internal tracking system in use by 125 employees, resulting in 20+ new features, reduction of 20% in save/load time and 15% operation time

Education

Master of Computer Applications - Computer Science & Information Technology

JNTU
Hyderabad, India

Skills

  • User Story Writing
  • Backlog Management
  • Stakeholder Management
  • Data analysis
  • Project management
  • Business requirements analysis
  • Reporting and data visualization
  • Change management
  • Risk assessment and mitigation
  • Agile methodologies
  • SQL and database management
  • Data modeling and forecasting
  • Miro
  • Mentimeter
  • Lean Coffee
  • Lean Canvas
  • Azure DevOps Studio (ADO)
  • JIRA
  • Confluence
  • Power BI
  • Tableau
  • MS Excel
  • SAFe
  • LeSS
  • Sales (Pre-Sales, Post-Sales Operations)
  • Healthcare
  • Telecom

Certification

  • ECBA (Entry Certificate in Business Analysis)
  • Professional Scrum Master 1 (PSM 1)
  • SQL with Data Science: Professional Certificate from Google
  • Pursuing PRINCE2 Foundation and Practitioner

Timeline

Team Lead

OPTUS
02.2019 - 11.2024

Senior Technical Associate

Tech Mahindra
08.2013 - 09.2014

Senior Process Associate

COGNIZANT
07.2010 - 09.2012

Master of Computer Applications - Computer Science & Information Technology

JNTU

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