Wasila Najamuddin
Newport Melbourne
Summary
Results-oriented HR Business Partner with over 13 years of experience in stakeholder relationship management and operational improvement. Demonstrated expertise in strategic planning, risk management, and recruitment, consistently enhancing staff engagement and performance. Skilled in team building, communication, and problem-solving, exceeding expectations and fostering long-term partnerships.
Overview
18
18
years of professional experience
Work History
Human Resources Business Partner
New Face Laser and Cosmetic Clinic
Auckland, New Zealand
01.2011 - 01.2024
- Leveraged 13 years of management experience to drive recruitment, staff training, leadership, and development for improved client outcomes.
- Ensured adherence to industry standards and legislation, minimising compliance risks in daily operations.
- Organised high-profile client events and promotional activities at industry exhibitions, significantly increasing brand visibility.
- Built and maintained strategic relationships with stakeholders, resulting in consistent business growth.
- Managed quarterly cash flow forecasting and budgeting processes to optimise financial performance.
- Enhanced online presence and client engagement through digital marketing strategies (Google AdWords, SEO) and traditional promotions.
- Led regular meetings with clients, effectively pitching customised solutions to meet their needs.
- Identified strategic growth initiatives, contributing to annual planning and value creation opportunities.
- Collaborated with internal stakeholders to align strategic goals, ensuring client satisfaction and operational efficiency.
- Innovated aesthetic treatment offerings, using advanced technology to streamline processes and improve service delivery.
Financial Advisor
Sovereign
01.2010 - 01.2011
- Assessed business and individual financial needs to provide personalised policy recommendations.
- Developed new client relationships through proactive outreach via calls, emails, and face-to-face meetings.
- Managed administrative tasks, including policy renewals and record maintenance, to ensure seamless operations.
Area Specialist
Pete's Post Private Ltd
01.2007 - 01.2010
- Conducted operational reviews, implementing improvements that increased sales by 50% in the first quarter.
- Fostered strong relationships with vendors, ensuring timely and cost-effective service delivery.
- Analysed customer feedback to drive product and service enhancements.
Customer Service Representative
ASB Bank
Auckland, New Zealand
01.2006 - 01.2007
- Achieved the highest sales performance regionally, exceeding sales targets by 300%.
- Provided exceptional customer support, resolving inquiries and offering tailored assistance.
- Analysed service trends to identify improvement areas, enhancing customer experience and satisfaction.
Education
Master of Business Administration -
Massey University
Auckland01.2025
National Certificate of Financial Services Level 5 -
Open Polytechnic
01.2011
Diploma in Real Estate -
TAFE COLLEGE
Auckland01.2005
Post Graduate Diploma - Computer Applications
ISCT
01.1993
Bachelor of Arts -
Karachi University
01.1990
Skills
- Recruitment and Training
- Stakeholder Management
- Business Development
- Strategic Planning and Risk Management
- Excellent Communication and Presentation
- Analytical and Problem-Solving
Activities
- Literature
- Gardening
- Art
- Yoga
- Travel
- Photography
Timeline
Human Resources Business Partner
New Face Laser and Cosmetic Clinic
01.2011 - 01.2024
Financial Advisor
Sovereign
01.2010 - 01.2011
Area Specialist
Pete's Post Private Ltd
01.2007 - 01.2010
Customer Service Representative
ASB Bank
01.2006 - 01.2007
Master of Business Administration -
Massey University
National Certificate of Financial Services Level 5 -
Open Polytechnic
Diploma in Real Estate -
TAFE COLLEGE
Post Graduate Diploma - Computer Applications
ISCT
Bachelor of Arts -
Karachi University