Vasiliki Papanagiotou
Melbourne
Summary
Experienced Billing and Credit Specialist with nearly 6 years at Telstra, combining analytical precision with strong customer service and project support capabilities. Adept at managing billing discrepancies, credit adjustments, reconciliations, and resolving complex account issues. Bilingual in English and Greek, with strong collaboration, time management, and software skills. Trusted for professionalism, accuracy, and continuous process improvement.
Overview
16
16
years of professional experience
Work History
Billing and Credit Specialist, Incident Management Team
Telstra
01.2022 - 03.2025
- Managed customer accounts, billing adjustments, and credit queries across multiple channels
- Investigated billing disputes, identified root causes, and applied corrective actions
- Liaised with offshore teams and internal departments for complex case resolution
- Performed manual remediation and data quality checks for accuracy
- Produced reports on account activity and supported ongoing improvements
- Built strong customer rapport while maintaining high service standards
Project Support – Incident Management (Internal Move)
Telstra
07.2020 - 12.2021
- Supported remediation of billing anomalies within incident management projects
- Collaborated across cross-functional teams and communicated findings clearly
- Conducted testing, implemented fixes, and ensured compliance with quality standards
Billing Administrator
Sacca’s Fine Foods
02.2015 - 06.2020
- Processed daily sales transactions and verified supplier invoices to ensure accurate stock and financial records.
- Managed end-to-end customer and vendor billing, including issuing invoices, credit notes, and resolving pricing discrepancies.
- Reconciled daily cash, EFTPOS, and card transactions, maintaining clean financial records and supporting audit readiness.
- Supported promotional pricing, loyalty discounts, and billing adjustments for accurate billing and reporting.
- Assisted with end-of-day closing, stocktake preparation, and provided key billing documentation during financial reviews.
Incident Management Internship
Telstra
03.2014 - 04.2014
- Prioritised workload, met deadlines, and contributed to process improvement
- Demonstrated initiative and time management
HR Intern
Makro Cash & Carry
04.2012 - 11.2012
- Supported staff with enquiries, prepared payroll and updated superannuation details
- Organised holiday rosters and maintained HR records
Bakery & Barista Assistant
Bakery & Barista Assistant
09.2010 - 02.2012
- Served customers, prepared food and beverages, maintained cleanliness
Kitchen Hand
Greek Tavern
02.2010 - 08.2010
- Assisted cook, prepared meals, and ensured kitchen hygiene
Switchboard Operator
School Net
02.2009 - 01.2010
- Provided customer support, processed orders, and managed phone enquiries
Education
Excel Course -
Udemy
06.2024
WordPress & SEO Masterclass - undefined
Udemy
07.2023
Digital Marketing Course - undefined
Udemy
05.2022
Hospitality Certificate - undefined
CERES
05.2014
VCAL Foundation - undefined
NMIT Preston
02.2014
Business Administration
NMIT
Preston, VIC09-2013
Certificate of Spoken & Written English 2 - undefined
02.2013
Secretary Diploma - undefined
IEK College
01.2012
Year 12 - undefined
4th Secondary College Corinth
01.2009
Skills
- Billing issue resolution & credit adjustments
- Customer account management & escalations
- Microsoft Excel, SAP, CRM tools, and reporting
- Payment reconciliation & invoice validation
- Strong communication & stakeholder engagement
- Fast learner with strong team orientation
Languages
English
Professional Working
Greek
Native or Bilingual
Timeline
Billing and Credit Specialist, Incident Management Team
Telstra
01.2022 - 03.2025
Project Support – Incident Management (Internal Move)
Telstra
07.2020 - 12.2021
Billing Administrator
Sacca’s Fine Foods
02.2015 - 06.2020
Incident Management Internship
Telstra
03.2014 - 04.2014
HR Intern
Makro Cash & Carry
04.2012 - 11.2012
Bakery & Barista Assistant
Bakery & Barista Assistant
09.2010 - 02.2012
Kitchen Hand
Greek Tavern
02.2010 - 08.2010
Switchboard Operator
School Net
02.2009 - 01.2010
WordPress & SEO Masterclass - undefined
Udemy
Digital Marketing Course - undefined
Udemy
Hospitality Certificate - undefined
CERES
VCAL Foundation - undefined
NMIT Preston
Certificate of Spoken & Written English 2 - undefined
Secretary Diploma - undefined
IEK College
Year 12 - undefined
4th Secondary College Corinth
Excel Course -
Udemy
Business Administration
NMIT
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