Vasitai Tapuosi

• Provided outstanding service to all customers.
• Spoke with drivers and push them to the best of their abilities to improve KPIs, complaints, ETA etc
• Monitored partner performance and provided feedback on areas of improvement.
• Collaborated with colleagues and support staff to maximize team efficiency
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

- Sorted letters and small parcels for Posties.

- Scanning, as delivering parcels that comes to the PO to collect parcels after hours.

- Operated pallet jacks to move large and heavy items for sorting.

- Trained other workers on sorting and scanning