Vasu Sethi

Gold Coast,QLD

Summary

Dynamic professional with a proven track record at JW Marriott Hotel, adept in multitasking and maintaining composure in fast-paced environments. Excelled in enhancing guest satisfaction through personalized service and improved team communication. Skilled in detail-oriented tasks and exceptional communication, contributing to superior customer service and brand representation. Professional with proven experience in hospitality services, ready to excel in delivering exceptional guest experiences. Skilled in managing guest relations, problem-solving, and ensuring smooth operations. Strong team collaborator who adapts to changing needs and focuses on achieving results. Known for reliability, effective communication, and providing personalized service.

Overview

years of professional experience

Work History

Concierge Team Member

JW Marriott Hotel

08.2022 - Current

Proactively addressed potential issues before they arose by anticipating the needs of each guest based on previous interactions or reservations history.
Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.

Chef

Rasoi Master

02.2022 - 08.2022

Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Maintained well-organized mise en place to keep work consistent.
Placed orders to restock items before supplies ran out.

Education

Hospitality

Imagine College

Gold Coast

10.2024

Skills

Multitasking proficiency
Detail-oriented mindset
Time management expertise
Maintaining Composure
Exceptional communication
Salesmanship
Brand representation
Customer Service

Timeline