Vasudha Patel
Bruce
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Soul Origin
10.2021 - 03.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Customer Service Representative
JD SPORT
10.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Master of Science - Master of Information Technology
Central Queensland University
Sydney, NSW07-2020
Bachelor of Science - Bechlour of Computer Engineering
Kalol Institute of Technology And Research Center
India06-2016
Skills
- Customer service
- Problem-solving
- Customer focused
- Customer relations
- Time management
- Training and mentoring
Timeline
Customer Service Manager
Soul Origin
10.2021 - 03.2024
Customer Service Representative
JD SPORT
10.2018 - 12.2021
Master of Science - Master of Information Technology
Central Queensland University
Bachelor of Science - Bechlour of Computer Engineering
Kalol Institute of Technology And Research Center
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