VASUNDHARA TANWAR
Truganina,VIC
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
PROBECX for Great SOURTHERN BANK
04.2022 - 04.2024
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
Manager
Crocs Playcentre and Muffin Break
12.2018 - 04.2022
- Coordinate daily front of the house and back of the house café operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Cash Handling and refund procedures
- Appraise staff performance and provide feedback to improve productivity
- Payment of the bills to suppliers
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Master's degree - Information Technology and System Management
Victorian Institute of Technology
Victoria, Melbourne04.2021
Skills
- Customer Support
- Call center experience
- Delivery monitoring
- Complaint Handling
- Inventory Tracking
- Inbound Call Management
References
- Vikram Chandel, Franchisee at Crocs playcentre, 0430055933
- Mukaram Hasan, Great southern Bank, 0452407866
Additional Information
Barista Certification
Timeline
Customer Service Consultant
PROBECX for Great SOURTHERN BANK
04.2022 - 04.2024
Manager
Crocs Playcentre and Muffin Break
12.2018 - 04.2022
Master's degree - Information Technology and System Management
Victorian Institute of Technology
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