Vathani Sathasevam
Penrith,NSW
Summary
Committed to delivering a fair, transparent, and positive experience for clients, staff and stakeholders as per the Taxpayer’s Charter, Corporate Plan, and in adherence with APS values and Code of Conduct .
Overview
6
6
years of professional experience
Work History
Tax Officer | APS 5 (Higher Duties)
Australian Taxation Office
09.2023 - Current
- Contingent agent program work: Undertaking audits to identify and report on the influence tax agents hold over their client’s lodgments.
- Research and analyse information to assist with decision-making in relation to the identified risks.
- Communicated with internal and external stakeholders to obtain relevant information.
- Research, analyse and interpret Integrated Core Processing, Enterprise Client Profile and RAPT Profiling Tool data and external sources, to obtain a holistic client profile.
- Amend returns and educate clients/tax agents by providing legislation references, advice sources and advice on adjusting spouse returns
Tax Officer | APS 4
Australian Taxation Office
05.2021 - 08.2023
- Undertook audit work of a low to moderately complex nature.
- Identified risks and completed verification and reviews
- Undertook research, interpreted and applied legislation, procedures, policies and guidelines
- Developed and maintained client relationships to ensure client’s tax and superannuation obligations were met and appropriate action was taken
- Achieved outcomes within set timeframes, reviews, field operations, telephone and/or desk audits
Support Officer Debt and Lodgement | APS 4
Australian Taxation Office
11.2019 - 04.2021
- Provided support and technical assistance to new and less experienced staff
- Coached employees through day-to-day work and complex problems.
- Actioned phone escalations from staff who were unable to assist with the client or registered agent’s enquiries
- Assisted staff and team leaders in monitoring performance and QA
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Identified tends in quality and/or performance and assisted team leaders in implementing strategies for improvement
- Actioned JIRA requests in a timely manner to ensure the operatives are able to provided an efficient service to the clients
Law Interpretation Officer | APS 4
Australian Taxation Office
03.2018 - 05.2019
- Provided tailored advice to clients whilst applying the relevant policy, procedures, legislation and frameworks to resolve moderately complex issues
- I completed tax concessions endorsement casework in a very timely manner and take accountability for the cases I undertook
- Conducted and supported a range of client engagement activities including verifications, audits and advice in relation to client obligations
- I listened and engaged with clients, built and sustained relationships to gain an understanding of their individual or not-for-profit organization’s circumstances
- I managed priorities to be accountable for the accurate completion of work within timeframes and quality requirements; worked independently to deliver business outcomes
Staff Resolution Officer | APS 4
Staff Resolution Services
07.2017 - 03.2018
- Provided support and technical assistance to SDOs locally and/or through the escalation queue
- Actioned non‐phone escalations from staff who were unable to assist with the client or registered agent’s enquiry
- Performed local and national call assessments to assist staff and team leaders in monitoring performance
- Identified trends in quality and/or performance and assist team leaders in implementing strategies for improvement
Education
Certificate - Income Tax Course
H&R Block
Penrith, NSW2019
Diploma - Community Services
TAFE NSW
Quakers Hill, NSW2015
Diploma - Interpreting
RMIT University
Melbourne, VIC2015
MBA - Accounting and Finance
University of Technology Sydney
Ultimo, NSW2010
Certificate IV - Small Business Management
ULTIMO TAFE
Ultimo, NSW2010
Skills
- Highly developed: flexibility and adaptability in changing environments; organisational skills required to effectively manage and prioritize workloads, meet deadlines and business output goals
- Demonstrated ability to: work independently and collaboratively to deliver results; liaise with internal and external stakeholders to build effective, productive working relationships to achieve outcomes and realise ATO future vision
- Refer to business information systems, financial reporting systems and external database
- Knowledge and experience to undertake comprehensive work to ensure taxpayers pay the right and fair amount of tax and support them to meet their superannuation obligations
Audit Skills:
Tax Knowledge:
- Able to interpret and apply existing legislations, policies and guidelines to ensure the correct outcome is achieved for taxpayers and the ATO
- Actively seeking self-development opportunities by attending webinars, researching and reviewing material from different sources, and technical Advisers to support the continuous development of my knowledge, skill and capability
- Client-focused, tailoring communication approaches depending on the client’s circumstances to achieve a positive outcome
- Able to communicate with confidence, ensuring clients are provided with the correct advice and reference to tools to be compliant
- Work collaboratively with others to deliver the right outcomes for the community
Customer Service Skills:
Timeline
Tax Officer | APS 5 (Higher Duties)
Australian Taxation Office
09.2023 - Current
Tax Officer | APS 4
Australian Taxation Office
05.2021 - 08.2023
Support Officer Debt and Lodgement | APS 4
Australian Taxation Office
11.2019 - 04.2021
Law Interpretation Officer | APS 4
Australian Taxation Office
03.2018 - 05.2019
Staff Resolution Officer | APS 4
Staff Resolution Services
07.2017 - 03.2018
Certificate - Income Tax Course
H&R Block
Diploma - Community Services
TAFE NSW
Diploma - Interpreting
RMIT University
MBA - Accounting and Finance
University of Technology Sydney
Certificate IV - Small Business Management
ULTIMO TAFE
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