VATSAL KAKASANIYA
Melbourne,Australia
Summary
Results-driven Master of Business Analytics candidate at Deakin University, graduating in November 2024. Passionate about delivering exceptional customer service with hands-on experience in client interaction, issue resolution, and service optimization. Proficient in analyzing customer data to improve satisfaction and retention, combined with strong teamwork and problem-solving abilities. Skilled in data-driven decision-making to enhance service processes. Excellent communication and interpersonal skills, with a proven ability to build and maintain positive relationships with customers. Seeking a challenging role in customer service to apply my expertise and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Consumer and Sales Associate
Tech Mahindra
Melbourne , Victoria
01.2025 - Current
- Assisted customers with inquiries, and product recommendations for Telstra services.
- Utilized software tools like Console and Siebel to manage customer accounts and resolve service issues efficiently.
- Processed sales transactions and provided tailored solutions to enhance the customer experience.
- Maintained high customer satisfaction ratings through effective communication and problem-solving skills.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Customer Service Representative
Woolworths Supermarkets
Burwood
07.2022 - 01.2025
- Developed strong communication and interpersonal abilities through direct customer interactions
- Handled customer inquiries, resolved complaints, and provided excellent service
Researcher
Deakin University - Work Integrated Learning
Geelong
11.2023 - 01.2024
- Honed analytical and problem-solving skills through research projects
- Gained experience in data collection, analysis, and interpretation
- Collaborated with a team to optimize recruitment processes, showcasing problem-solving and innovation skills
Crew Member
McDonald's
Melbourne
04.2022 - 07.2022
- Worked in a fast-paced environment, demonstrating adaptability and teamwork
- Provided excellent customer service and followed instructions effectively
Education
MASTERS OF BUSINESS ANALYTICS - BUSINESS AND LAW
DEAKIN UNIVERSITY
Burwood, VIC11-2024
Skills
- Digital Marketing: Proficiency in creating and managing online marketing strategies to enhance brand presence and drive growth
- Leadership: the ability to guide and inspire teams to achieve organizational goals and deliver results
- Customer Service: Skill in providing exceptional service to enhance customer satisfaction and loyalty
- Team management: Proven ability to lead cross-functional teams, foster collaboration, and deliver results aligned with organizational objectives
- Data-driven decision-making: Proficient in utilizing advanced statistical models and machine learning algorithms to inform and guide critical business decisions
- Customer-centric analytics: Advanced proficiency in harnessing data to enhance customer journey mapping, satisfaction metrics, and retention strategies, directly impacting revenue growth
- Customer Relationship Management: Expertise in building and maintaining strong customer relationships by understanding needs, providing tailored solutions, and ensuring high satisfaction and retention
- Complex Problem-Solving: Ability to analyze intricate issues, identify root causes, and implement effective solutions, leveraging data-driven insights, and critical thinking to enhance efficiency and customer experience
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
Community Officer
Deakin Dance Society, Melbourne March 2024 – Present
• Organized and promoted dance events, fostering a vibrant social environment.
• Collaborated with student organizations to increase participation and engagement.
Student Ambassador
Deakin University, Melbourne November 2024 – April 2024
• Represented the university at recruitment events and campus tours.
• Provided information and support to prospective students and their families.
Marketing Director
Deakin Business Analytics Society, Melbourne
March 2024 – October 2024
• Led marketing strategies for the society's events and activities.
• Managed a team of volunteers, achieving significant growth in membership and engagement.
Leadership Development Program
Friday Friends Leadership November 2023 – December 2023
• Focused on enhancing communication, teamwork, and problem-solving skills.
References
References available upon request.
Timeline
Consumer and Sales Associate
Tech Mahindra
01.2025 - Current
Researcher
Deakin University - Work Integrated Learning
11.2023 - 01.2024
Customer Service Representative
Woolworths Supermarkets
07.2022 - 01.2025
Crew Member
McDonald's
04.2022 - 07.2022
MASTERS OF BUSINESS ANALYTICS - BUSINESS AND LAW
DEAKIN UNIVERSITY
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