Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vatsal Shah

Lutwyche,QLD

Summary

Business Analyst with over 4+ years of experience in computing and related disciplines. Proven ability to undertake user needs analysis, application design processes, and prepare comprehensive functional requirements specifications. Experienced in all phases of system analysis, with a focus on the business implications of technology application in both current and future business environments. Proficient in developing comprehensive project plans, implementing thorough application development test strategies, and delivering formal technical and business case presentations. Demonstrated ability to provide strategic advice, establish and maintain effective relationships with
diverse clients and stakeholders, and work effectively within a team
environment. Committed to the values of Respect, Integrity, and Excellence.

Overview

5
5
years of professional experience

Work History

Technical Business Analyst

RSL Queensland
Brisbane, QLD
01.2024 - Current
  • Spearheaded stakeholder engagement sessions to meticulously gather and analyze communication needs.
  • Utilized BPMN (Business Process Model and Notation) to conduct comprehensive process mapping within the Microsoft Dynamics 365 environment.
  • This process ensured a thorough understanding of existing workflows and identified opportunities for SMS integration.
  • Designed an innovative SMS solution integrated seamlessly within the CRM system. Leveraged BPMN-defined processes to align the solution with organizational workflows, ensuring coherence and efficiency.
  • Collaborated closely with the technical team to configure and customize Microsoft Dynamics 365, incorporating automation workflows for the timely delivery of SMS notifications.
  • Orchestrated engaging workshops and prototype demonstrations to showcase the proposed SMS solution.
  • Integrated BPMN insights to refine the solution iteratively based on stakeholder feedback, ensuring alignment with their evolving needs and expectations.
  • Additionally, provided targeted training sessions to empower stakeholders in maximizing the utility of the new SMS functionality.
  • Developed and executed detailed project plans, meticulously aligned with BPMN-driven requirements and stakeholder expectations.
  • Led cross-functional teams through the implementation process, ensuring adherence to project timelines and budgets.
  • Proactively identified and mitigated risks using BPMN-informed strategies, ensuring smooth project progression and successful outcomes.
  • The implementation of the BPMN-driven SMS solution yielded significant benefits. Communication processes were streamlined, resulting in heightened efficiency and effectiveness.
  • Stakeholder engagement and satisfaction levels improved noticeably, attributable to the enhanced communication channels.
  • Furthermore, the solution facilitated advanced data capture and tracking capabilities within the CRM system, providing actionable insights for strategic decision-making.

Business Analyst

John Deere
Brisbane , QLD
11.2022 - 08.2023
  • Gathered requirements from stakeholders to ensure the effective development and implementation of solutions.
  • Conducted user needs analysis and application design processes.
  • Developed and delivered comprehensive project plans and milestone deliverables.
  • Implemented application development test plans and strategies, ensuring rigorous testing procedures.
  • Led User Acceptance Testing (UAT) and provided support during training sessions.
  • Utilized ServiceNow platform for ticketing, automating workflows, enhancing operational efficiency, and translating business requirements into technical solutions.
  • Collaborated with cross-functional teams to gather and document business needs, prioritizing ticket processing based on issues.
  • Led training sessions for stakeholders, ensuring effective system navigation and utilization.
  • Collaborated with procurement teams to understand organizational pricing information needs.
  • Successfully managed and resolved support tickets in the Monitor Dealer Systems mailbox, ensuring timely and effective solutions for a large customer base.
  • Demonstrated experience in communicating with people from both technical and non-technical backgrounds.
  • Spearheaded a project with John Deere focusing on the Weekly Parts Price List system.Managed the update of 1,000,000 parts pricing on a weekly basis.
  • Designed the data structure and database schema for the pricing information.
  • Ensured seamless integration of the Parts Price List module with existing ERP and Dynamics 365 systems.
    Implemented an automated process for weekly part price updates.
  • Developed scripts and workflows for fetching and updating pricing data from reliable sources.
    Conducted training sessions for stakeholders, ensuring all relevant parties effectively navigate and utilize the system.
    Created and executed test cases and scenarios for the new functionality.
  • Coordinated the successful update of parts pricing across 365 dealers in Australia and New Zealand.
    Applied Agile Methodology and followed the Software Development Life Cycle (SDLC) to ensure efficient project management and delivery.
  • Monitor Dealer Systems mailbox and lead work with support teams to ensure that dealers support tickets are appropriately resolved and closed out according to SLA

Business Analyst

MYP Corporation
Murarrie, QLD
05.2022 - 11.2022
  • Proficient in Payroll, Workforce Management (WFM), and Core HR systems, with hands-on experience in managing and optimizing these systems.
  • Successfully managed and optimized Payroll, Workforce Management, and Core HR systems, leading to improved accuracy and efficiency.
  • Led a Payroll process overhaul project, reducing processing time by 20% and decreasing errors by 15%, resulting in significant cost savings.
  • Implemented a new Workforce Management system, resulting in a 30% reduction in scheduling conflicts and improved employee satisfaction.
  • Collaborated with cross-functional teams to streamline the onboarding process, reducing onboarding time for new employees by 25%.
  • Facilitated workshops to understand and document current "as-is" processes across various business functions, with a specific focus on Payroll and Workforce Management.
  • Collaborated with stakeholders to identify pain points and areas for improvement within Payroll and Workforce Management processes, resulting in enhanced efficiency and accuracy.
  • Quickly became an expert in new applications and systems related to Payroll and Workforce Management, translating this expertise into actionable recommendations for process enhancements.
  • Served as a bridge between business functions, technology teams, and support teams, ensuring seamless communication and alignment in Payroll and Workforce Management projects.
  • Documented and analyzed information and data required to support Payroll and Workforce Management transformation initiatives.
  • Created comprehensive documentation, including quick reference guides and training materials, specifically tailored to Payroll and Workforce Management processes.
  • Worked closely with the business to recommend "to-be" processes that leveraged the efficiencies offered by new Payroll and Workforce Management systems.
  • Developed training documentation and quick reference guides for Payroll and Workforce Management users, ensuring a smooth transition to the new systems.

Business Analyst

CP Infotech
Mumbai , Maharashtra
04.2019 - 04.2022
  • Developed Electronic Document and Records Management software and a roster management system for a 1000-employee e-commerce company. Key achievements include:
  • Led a team in managing responsibilities and communication with clients, ensuring effective project delivery.
  • Gathered client requirements and provided technical support, including the creation of Power BI reports.
  • Implemented Microsoft Dynamics 365 ERP for Procure-to-Pay at Eminence Paper Solution.
  • Customized training content for paper product procurement workflows, ensuring smooth user adoption.
  • Managed ERP testing (System Integration Testing - SIT, User Acceptance Testing - UAT, System Verification Testing - SVT) and ensured data migration accuracy.
  • Conducted workshops to understand current business processes, identify gaps, and assess risks.
  • Created communication strategies and integrated them into change management plans.
  • Developed Software Development Life Cycle (SDLC) and Business Process Model and Notation (BPMN) for various projects, including E-commerce and Retail Chain.
  • Analyzed large-scale business data for trends and improvement opportunities, leveraging advanced analytics tools.
  • Worked with business clients to identify solutions and justified investments through feasibility studies.
  • Evaluated Security Information and Event Management (SIEM) solutions and designed prototypes based on user stories.
  • Used Agile framework, developed System Requirements Specification (SRS) documents, and delivered cost-effective technology solutions.
  • Prepared executive-level documentation and project plans to ensure timely completion.
  • Successfully integrated workforce management strategies to optimize staffing levels and increase productivity.
  • Utilized advanced HR technology and analytics tools to forecast staffing needs and track employee performance.
  • Developed and implemented workforce planning models aligned with organizational goals, ensuring efficient resource allocation.
  • Worked as a Product Owner for the development of an Inventory Management System for Eminence Paper Solution. Led the development and implementation of the Inventory Management System, ensuring alignment with business objectives and user needs.

Education

Master's of Information Technology -

James Cook University Brisbane
Brisbane
11-2021

Bachelor's of Computer Engineering -

Mumbai University
Mumbai
06-2019

Skills

  • SharePoint
  • ServiceNow
  • Agile Methodology
  • Requirement Gathering
  • Microsoft Office Suite
  • SQL and Database
  • Training Documentation
  • Testing
  • Business Analysis Planning
  • Jira
  • Google Suite
  • Visio
  • Java
  • Confluence
  • Workforce Management
  • Requirement Gathering
  • Communication and Problem Solving
  • Dynamic 365
  • Data Analytics
  • Design Documents
  • Power BI
  • BPMN and SDLC
  • User Stories
  • UML
  • Technical Writing
  • Data Mining
  • Gap Analysis
  • CRM Systems
  • SAP
  • BI Tools Expertise
  • User Acceptance Testing
  • Process Mapping

Timeline

Technical Business Analyst

RSL Queensland
01.2024 - Current

Business Analyst

John Deere
11.2022 - 08.2023

Business Analyst

MYP Corporation
05.2022 - 11.2022

Business Analyst

CP Infotech
04.2019 - 04.2022

Master's of Information Technology -

James Cook University Brisbane

Bachelor's of Computer Engineering -

Mumbai University

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Vatsal Shah