Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vatsal Shah

Tasmania,TAS

Summary

Experienced and dedicated operations and administration professional with a strong background in logistics, customer service, and team leadership. Proven ability to manage complex freight operations, coordinate cross-functional teams, and ensure compliance with safety and regulatory standards. Skilled in staff rostering, customer support, documentation, and end-to-end freight handling. Known for fostering a positive team culture, maintaining high service standards, and improving operational efficiency. Demonstrates strong communication, problem-solving, and organizational skills, with hands-on experience in both government and corporate environments.

Overview

7
7
years of professional experience

Work History

Team Leader - Freight and PUD

Straitlink Logistics
Launceston, TAS
08.2023 - Current
  • Oversee day-to-day operations of the Freight and PUD (Pick-Up & Delivery) department, ensuring timely unloading, sorting, loading, and delivery of freight to customers.
  • Led team meetings to discuss project updates and goals.
  • Coordinated schedules and assignments for team members effectively.
  • Mentored junior staff on best practices and operational procedures.
  • Streamlined workflow processes to enhance team efficiency.
  • Facilitated communication between departments to resolve issues quickly.
  • Implemented feedback mechanisms to improve team performance.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Participated in regular meetings with senior leadership to provide updates on team progress. Oversee day-to-day operations of the Freight and PUD (Pick-Up & Delivery) department, ensuring timely unloading, sorting, loading, and delivery of freight to customers.
  • Act as the key person responsible for running the daily CCA (Coca-Cola Amatil) operation at the Launceston depot, including direct communication with the CCA team to ensure process clarity, issue resolution, and operational updates.
  • Oversee day-to-day operations of the Freight and PUD (Pick-Up & Delivery) department, ensuring timely unloading, sorting, loading, and delivery of freight to customers.
  • Lead and roster staff across four departments: PUD, CUB, Boags and TRDC ensuring appropriate coverage across all shifts.
  • Coordinate daily container line-ups and planning for next-day freight movements.
  • Monitor and enforce safety procedures, load restraint standards, and site compliance in line with company policies and NHVR guidelines.
  • Drive a strong safety culture through regular toolbox talks, risk assessments, and by encouraging proactive reporting.
  • Ensure all team members adhere to operational procedures, including DIFOT targets, scanning compliance, and freight handling protocols.
  • Maintain accurate records of freight movement, container allocation, and compliance checks.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

Checkout Supervisor

Woolworths
Launceston, TAS
03.2018 - 07.2025
  • Supervise daily checkout operations, ensuring efficient staffing during peak and off-peak periods.
  • Lead and support a team of front-end staff, promoting high standards in customer service, and checkout efficiency.
  • Train, coach, and onboard new team members, including guidance on handling complaints, theft, and refunds.
  • Resolve escalated customer issues, pricing discrepancies, and refund requests in line with store policies.
  • Oversee till operations, including float management, end-of-day reconciliations, and generating accurate register reports.
  • Ensure all checkout lanes remain clean, stocked, and fully functional throughout the shift.
  • Conduct compliance checks, and ensure all tasks and reporting are completed within required timeframes.
  • Act as the key point of contact for customer service team members, assisting with queries and support needs.

Operation Support Officer

TOLL/Team Global Express
Launceston, TAS
12.2022 - 08.2023
  • Provided daily operational and administrative support across Freight, Car Carrier, and Fleet Operations teams.
  • Coordinated transport schedules and rail operations (TasRail), ensuring efficient arrival, departure, loading, and unloading of freight.
  • Processed client bookings, transport documentation, and vehicle movement coordination, with a focus on accuracy and timely service.
  • Managed invoicing and reconciliations, ensuring accurate revenue and cost tracking for client accounts.
  • Developed and maintained operational reports and dashboards to support decision-making and performance tracking.
  • Prepared business correspondence, briefing notes, and internal reports in line with company standards.
  • Managed daily workload distribution among staff members based on individual skillsets.
  • Assisted in developing strategies for cost reduction across various operational departments.
  • Handled incoming inquiries, screened calls, and provided front-line support to clients and internal teams.
  • Maintained accurate business records, managed confidential files, and ensured data handling met privacy and compliance requirements.
  • Monitored driver logbooks and documentation to ensure compliance with safety and transport regulations.
  • Contributed to continuous improvement initiatives by identifying opportunities for operational efficiencies and better workflows.
  • Implemented risk management strategies to minimize potential operational disruptions.
  • Supported project management activities from planning through execution.

Business Support Officer

TAFE NSW
Ultimo, NSW
05.2019 - 06.2021
  • Delivered responsive support across the full student lifecycle, including inquiries, enrollments, onboarding, fee processing, and ongoing administration.
  • Responded to high volumes of customer queries via phone, email, and face-to-face, ensuring accurate and timely issue resolution.
  • Acted as the primary contact for domestic student refunds, processed complex fee adjustments, third-party payments, and payment reallocations in line with policy.
  • Redesigned the refund procedure for Ultimo Campus to improve efficiency and transparency.
  • Recalculated fees for withdrawals and outstanding payments, ensuring records were accurate and compliant.
  • Liaised with GovConnect (Accounts Payable/Receivable) to manage invoices, receipts, and banking discrepancies.
  • Handled credit transfer and RPL processing, supporting accurate learner record management.
  • Maintained data accuracy through regular review and reporting, including enrollment and AVETMISS error reports.
  • Assisted in preparing and sending official student correspondence, and followed up on overdue payments.
  • Mentored and trained new team members on key systems, processes, and student engagement protocols.
  • Fostered collaborative relationships with colleagues and cross-functional teams to support consistent service delivery.
  • Complied with TAFE NSW procedures and policies, contributing to a high standard of operational integrity.

Education

Diploma of Travel And Tourism Management - Tourism And Hospitality Management

Frontier Education
Hobart, TAS
05-2022

Master of Business Administration - Business Administration And Management

Holmes Institute
Sydney, NSW
03-2019

Master of Professional Accounting - Accounting And Finance

Holmes Institute
Sydney, NSW
07-2018

Bachelor of Commerce - Business

S.M.Patel Institute of Commerce
India
04-2015

Skills

  • Team leadership
  • Operational efficiency
  • Freight management
  • Safety compliance
  • Schedule coordination
  • Performance evaluation
  • Employee training
  • Data analysis
  • Process improvement
  • Mentoring staff
  • Attention to detail
  • Team motivation
  • Overtime management
  • People management
  • Risk management

Timeline

Team Leader - Freight and PUD

Straitlink Logistics
08.2023 - Current

Operation Support Officer

TOLL/Team Global Express
12.2022 - 08.2023

Business Support Officer

TAFE NSW
05.2019 - 06.2021

Checkout Supervisor

Woolworths
03.2018 - 07.2025

Diploma of Travel And Tourism Management - Tourism And Hospitality Management

Frontier Education

Master of Business Administration - Business Administration And Management

Holmes Institute

Master of Professional Accounting - Accounting And Finance

Holmes Institute

Bachelor of Commerce - Business

S.M.Patel Institute of Commerce

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Vatsal Shah