Vaughan Blackwood

Owner, Founder, Managing Director

DH Technology Pty Ltd

12.1988 - 05.2013

Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Assisted in recruiting, hiring and training of team members.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Discovered areas of improvement by generating quarterly operational and sales reports.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Gained strong leadership skills by managing projects from start to finish.
Excellent communication skills, both verbal and written.
Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
Formulated and executed strategic initiatives to improve product offerings.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Attracted top talent for the company, fostering a collaborative and high-performance work environment.
Drove revenue growth by launching new products and services that met customer demands.