Vaughn Foster
Melbourne,VIC
Summary
Personable Assistant Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.
Overview
17
17
years of professional experience
Work History
Assistant Service Manager
Chadstone Mitsubishi, Kia, Holden, Suzuki, Honda
Chadstone, Vic
10.2018 - Current
- During my time with Garry and Warren Smith group I have honed my natural people friendly personality into a strong people management skill with 60 strong staff.
- I have also been fortunate to grow my skills as a department manager to have a thorough understanding of the intricate business operations and dealer/manufacturer business relationships, often being the first point of contact between manufacturer and dealer.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Monitored technician performance and provided feedback on areas needing improvement.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
Assistant Service Manager
Mornington Auto Group, Mornington & Frankston Nissan, Suzuki and Chrysler Jeep Dodge Dealerships
01.2017 - 10.2018
- During my time at Mornington auto group i acted as the senior advisor for the above brands and have experience in warranty with CJD and Nissan
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Knox Ford
11.2016 - 01.2017
- During my time at Knox ford as an advisor I was part of an advisor team dealing with 50-60 vehicles a day in a fast paced environment
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
Service Adviser
Brighton Ford
06.2016 - 11.2016
- My job roll was to handle customer relations in the service department, to listen to the customer concern and provide adequate information to technicians to diagnose those concerns.
Mechanic
Melbourne City Land Rover
Port Melbourne, VIC
01.2011 - 05.2016
- My job role was to service and repair light vehicles ranging from mechanical work to electrical diagnosis work
- During my time as a Technician with JLR I showed a natural ability for electrical diagnostics and fault finding
- I nurtured my natural interest in electrical systems by attending all Land Rover training courses available to me.
Crew Member
McDonald's
chelsea heights, VIC
01.2007 - 01.2011
- My job role was to be a part of the crew in the kitchen
- During my time at McDonald's i came into the role of customer service, crew training and completed a certificate II in retail management to become a manager.
Education
VCE graduation -
Mordialloc college
Light vehicle automotive technician apprenticeship -
Vantage Automotive
Skills
- Customer service
- Electrical systems
- Operational Improvements
- Database Administration
- Operation Monitoring
- Strong Leadership
- Technical Knowledge
- Workplace Safety
Accomplishments
- Cert II in Retail Management
- Cert III Automotive Mechanical Technology
References
- Luke Dingli, Group service manager Mitsubishi & Nissan Traralgon, 0437 009 798
- Shaun O’rourke, Service Manger Cranbourne Hyundai, 0401 367 834
Timeline
Assistant Service Manager
Chadstone Mitsubishi, Kia, Holden, Suzuki, Honda
10.2018 - Current
Assistant Service Manager
Mornington Auto Group, Mornington & Frankston Nissan, Suzuki and Chrysler Jeep Dodge Dealerships
01.2017 - 10.2018
Service Advisor
Knox Ford
11.2016 - 01.2017
Service Adviser
Brighton Ford
06.2016 - 11.2016
Mechanic
Melbourne City Land Rover
01.2011 - 05.2016
Crew Member
McDonald's
01.2007 - 01.2011
VCE graduation -
Mordialloc college
Light vehicle automotive technician apprenticeship -
Vantage Automotive
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