Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vaughn Mittens

Truganina,Victoria

Summary

Results-orientated person, who consistently achieves targets through an in-depth understanding of any situation at hand. Keen learner and always adaptable to change. Very structured and organised individual, with excellent time management. Ability to think laterally to provide mutually beneficial solutions. Passionate about growing long term brand personality and presence.

Overview

16
16
years of professional experience

Work History

Customer Service/Retention

TAL
01.2017 - Current
  • Handling/rescheduling payments on policies
  • Diffusing escalations within first call resolution objectives
  • Overview of complex insurance products in an understandable way
  • Follow up calls scheduled with clients and maintain daily target trackers

Retention Specialist

The Smart Group
01.2013 - 11.2016
  • Evaluate customers requirements to offer the best service and package possible for them
  • Follow up on retained customers to ensure they are happy
  • Recruitment and training new agents

Project Finance Officer

Sky Communications
01.2015 - 01.2016
  • Manage Purchase Orders and process E2E Acceptance Requirements
  • Liaise with vendors and subcontractors to ensure projects fulfilments
  • Track projects financial performance against baseline (forecast/budget/actuals) of all projects work completed
  • Maintain project schedule and ensure project teams fulfilment of SOW
  • Escalate issues and risks to team leaders and maintaining the projects issue/risk register
  • Ensure BOM matches the design requirements address

Online Shop Provisioning

MITTENS, Vodafone
01.2008 - 01.2012
  • Email and Phone Correspondence with clients
  • Process Improvement and Testing for Online shop
  • Provision Plans through ATG Service Centre and Siebel
  • Managing Online Chat Communications
  • Daily work scheduling as part of Team Roster Management

Education

Unitec
Mt Albert
2006

Skills

  • Design
  • Video Production
  • Video Editing
  • Photoshop Expert

Additional Information

  • Weekends find me managing my photography and videography business. This endeavour has reinforced my skills in creative direction, project management, and client relations, all while maintaining a high standard of quality and commitment to excellence.

Timeline

Customer Service/Retention

TAL
01.2017 - Current

Project Finance Officer

Sky Communications
01.2015 - 01.2016

Retention Specialist

The Smart Group
01.2013 - 11.2016

Online Shop Provisioning

MITTENS, Vodafone
01.2008 - 01.2012

Unitec
Vaughn Mittens