Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vaya Palantzas

Narre Warren South,Australia

Summary

Knowledgeable [Desired Position]. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

22
22
years of professional experience

Work History

Account Payable Team Leader

Bowens
07.2022 - Current
  • Managing day to day workflow
  • Closing month end and roll over of ledger for Australia
  • Staff development – conducting 101 evaluating performances and taking the next steps to develop further skills
  • Reconciliations of Rebates – Six-digit ledger accounts
  • Import stock and shipping payments – reconciliation of the Import ledger account
  • Reconciliation of Stock Purchases on Credit card ledger account.
  • Month end Journal and Accruals
  • Cash flow forecasting Monthly
  • Creditors trail balance - Aging payables – Emphases on small Supplier for PTR
  • Part of the Modern slavery committee
  • System upgrade project – move from Prostix to Frameworks
  • Working with Supplier to verify banking details via external party EFTsure
  • Supplier maintenance

12.2021 - 07.2022
  • Took a leave from working due to my sister terminal cancer diagnosis and her death followed 2022

Processing Service Manager

World Vision Australia
09.2019 - 12.2021
  • Managing day to day workflow between Account payable and Account receivable functions.
  • Ensuring PCI DSS requirements are upheld.
  • Change Management Representatives in multiple Projects.
  • Project Manager – Automation of approval process on several procedures out of system capabilities using SharePoint and Office 365 Flow. Improving current procedures and the implementation of new ones, identifying errors, establishing effective methods that will deliver.
  • Regular staff 101 – Future career progression development plans included project management, upskilling in leadership, team trainers and change management representative.
  • Policy reviews annually and establishing new policies (Supporter refund Policy) when required.
  • Stakeholder training on expenses management.
  • Cost Center Management for Global expense
  • Completing Tax year end reconciliations end of June and Financial year end reconciliations in Oct
  • Payment approver – local and international.
  • Maternity leave coverage

Accounts Payable Team leader

Reece
06.2014 - 08.2019
  • Improving current procedures and the implementation of new ones, identifying errors, establishing effective methods that will deliver results and for completing daily task efficiently and in turn decreasing or eliminating errors.
  • Managing day to day workflow
  • Closing month end and roll over of ledger for Australia and New Zealand providing report on expense figures
  • Creating training materials – manuals, new processes
  • Amex and Diners corporate card reconciliations and payments
  • Lease plans – Company vehicles leases reconciling via registration and paying the lease
  • Property rents – paying all building rates, maintenance, and rents for the month
  • Assigning projects to staff members that will enhance their current skills as well as developing new ones and help them meet their KPI’s.
  • Projects completed using share point – Temp payment register, Staff relocations cost register, Approver and Authority Levels register.
  • Creating a training template using excel
  • Staff development – conducting 101 evaluating performances and taking the next steps to develop further skills
  • Reporting unclaimed monies with state revenue office
  • Issuing of cheques and creating a procedure
  • Recording macros to reduce time formatting excel sheets

Customer Service Team leader

Dulux Powder Dandenong
08.2010 - 05.2014
  • Staff monitoring, listening to consultants as they speak to customers with emphasis on developing a professional phone manner and devising a call script that is the face of the company. Furthermore, achieving and maintaining high levels of customer satisfaction.
  • Arranging staff rosters
  • Evaluating, assessing and reporting on the consultant’s monthly performance. This includes orders processed, credit and debits, as well as administration duties such as accounts payable. Other assessments also include adherence on scheduled start, finish and break times.
  • Improving current procedures and the implementation of new ones, identifying errors, establishing effective methods that will deliver results and for completing daily task efficiently and in turn decreasing or eliminating errors.
  • Developing a training system (maestro) which is an excel based program and includes tools such as instructions and quick links to forms, websites, procedures, OHS updates etc… Making these accessible to all staff and management. These are also used as training tools for new staff members that entering the workplace.
  • Assigning projects to staff members that will enhance their current skills as well as developing new ones and help them meet their KPI’s.
  • Liaising with management to reduce cost such as Freight Couriers
  • Developing a database through our email (Lotus Notes) that is accessible to all staff for completing of daily tasks relating to faxes, emails including orders, credits, debits and much more.
  • Assessing my team with daily tasks in the absence of any team members.
  • Overlooking and arrange Import and exporting of orders
  • Monitoring Service levels and KPI’s
  • Monthly reports examples: Orders processed, calls received and error’s for each Consultant
  • Answering Inbound calls
  • Following up with all inquiries
  • Processing Standard Orders, Consignment Orders, billing, consignment Stock, Credits, and Debits.
  • Processing Import and Export Orders
  • Processing Invoices (Accounts Payable)
  • Issuing of Warranty request
  • Outbound Sale Calls for any promotions
  • Arranging Courier Services
  • Updating Customer accounts with contract and discount pricing
  • Reception Duties

Stock Controller Purchasing Officer

ORIGIN ENERGY
01.2008 - 01.2010
  • Duties Included:
  • Liaise with customers with inquiries
  • Invoicing all of Victorian customers
  • Contract Administration
  • Training and supporting of other staff members. Examples correct billing exchange of cylinders and compliancy on set up of each site
  • Arrange credits/recharges to accounts
  • Prepare price quotations for LPG gas for Residential & Business Customers.
  • Monthly Pricing Reports for large customers
  • Following through with the installation of cylinders on customer sites
  • Prepare month end Business Activity Reports
  • Set-up Accounts for Residential & Business customers
  • Assist Senior Manager with Account queries.
  • Liaise with internal and external accounts staff for the payments of invoices.
  • Computer system’s I used, LPG system and ICE system, Email Outlook
  • Excel 2007, MS Word
  • End of month accruing of invoices for accounts payable
  • Processing invoices for payments Accounts payable using ARIBA and Oracle
  • Processing Expenses
  • As well handling Authorised dealers (contractor’s) insurance, and Account Charges
  • Stock controller with processing paper, from LPG lifting Points such as BHP,Mobil, Bass, and Woodside
  • Billing of Gas deliveries to Customers
  • Reconciliation of Stock e.g.: what was lifted to what has been billed
  • Report running R21’s Incab Truck deliveries
  • Billing Report Ensuring all Charges have gone through the system
  • Reconciliation of Consignment stock Agents (external Business holding and Delivery Origin Stock to Origin Customers)
  • Reconciliation of Authorised Dealer Agents (external Business buying Origin
  • Stock and on selling to their Customer List as well As Origin Customers) for
  • Deliveries made to Origin Customers credit and recharging would occur
  • End of month Stock reporting e.g. all Lifting files stock in and Out including
  • Transfers Accrual of Stock lifted and not billed, Stock in Transit e.g. Gas still
  • On board with the trucks
  • Completion of KPI Report
  • Completion of MITR Report
  • Dailey stock takes on terminal cylinders
  • EDI updating on NLPGS system
  • Stock Reports
  • Sales Reports
  • Expense Reports
  • Credits and Sundry charges to customers’ accounts
  • Travel Arranger
  • Mail
  • Changing backup tapes
  • Organising lunches
  • Temporary

Accounts Payable / Terminal Clerk / Administration

ORIGIN ENERGY
06.2007 - 07.2008
  • Duties Included:
  • Liaise with customers with inquiries
  • Invoicing all of Victorian customers
  • Contract Administration
  • Training and supporting of other staff members. Examples correct billing exchange of cylinders and compliancy on set up of each site
  • Arrange credits/recharges to accounts
  • Prepare price quotations for LPG gas for Residential & Business Customers.
  • Monthly Pricing Reports for large customers
  • Following through with the installation of cylinders on customer sites
  • Prepare month end Business Activity Reports
  • Set-up Accounts for Residential & Business customers
  • Assist Senior Manager with Account queries.
  • Liaise with internal and external accounts staff for the payments of invoices.
  • Computer system’s I used, LPG system and ICE system, Email Outlook
  • Excel 2007, MS Word
  • End of month accruing of invoices for accounts payable
  • Processing invoices for payments Accounts payable using ARIBA and Oracle
  • Processing Expenses
  • As well handling Authorised dealers (contractor’s) insurance, and Account Charges
  • Stock controller with processing paper, from LPG lifting Points such as BHP,Mobil, Bass, and Woodside
  • Billing of Gas deliveries to Customers
  • Reconciliation of Stock e.g.: what was lifted to what has been billed
  • Report running R21’s Incab Truck deliveries
  • Billing Report Ensuring all Charges have gone through the system
  • Reconciliation of Consignment stock Agents (external Business holding and Delivery Origin Stock to Origin Customers)
  • Reconciliation of Authorised Dealer Agents (external Business buying Origin
  • Stock and on selling to their Customer List as well As Origin Customers) for
  • Deliveries made to Origin Customers credit and recharging would occur
  • End of month Stock reporting e.g. all Lifting files stock in and Out including
  • Transfers Accrual of Stock lifted and not billed, Stock in Transit e.g. Gas still
  • On board with the trucks
  • Completion of KPI Report
  • Completion of MITR Report
  • Dailey stock takes on terminal cylinders
  • EDI updating on NLPGS system
  • Stock Reports
  • Sales Reports
  • Expense Reports
  • Credits and Sundry charges to customers’ accounts
  • Travel Arranger
  • Mail
  • Changing backup tapes
  • Organising lunches
  • Temporary

Sales Support LPG Gas

ORIGIN ENERGY
02.2007 - 06.2007
  • Arranging Courier Services
  • Updating Customer accounts with contract and discount pricing
  • Reception Duties
  • Temporary

Customer Service Officer, Administration

Pinnacle Distributors / PDG Imports
04.2003 - 06.2006
  • Processing credit claims.
  • Liaise with our warehouse regarding short deliveries, incorrectly sent order
  • Liaise with our freight companies Star Track Express and Tasman Logistic, Regarding Connotes and Proof of deliveries
  • Keying in Orders both Faxed and Promotional.
  • Handling 3 states with Promotional order and credit claims (VIC, NSW, WA )
  • Liaise with MITRE 10 head office (Pinnacle Distributors was MITRE 10 Major Supplier)
  • Liaise with Head offices for Orders and Claims for, Auto barn, Bunning’s (We also supplied to all of the above customer stores, Under PDG Imports)
  • Liaise with Authorised Service Agents and contracting them to the Company, to service and repair our products.
  • Computer System I used, Pronto, M10 Internet, Email Outlook, Excel, MS Word
  • Liaise with clients regarding faxed order and promotional order
  • Full time

Education

Year 10 – 12 TEE -

Karditsa
01.2002

Project Management

01.2016

Business management

Evocca college
01.2013

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01.2009

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01.2004

English Class

Private English School - Cambridge & Michigan English Proficiency School
01.2002

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Kew High School
01.1998

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Analytical thinking
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Mentoring
  • Daily workflow improvement
  • Leading team meetings
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Staff education and training
  • Process improvement

Timeline

Account Payable Team Leader

Bowens
07.2022 - Current

12.2021 - 07.2022

Processing Service Manager

World Vision Australia
09.2019 - 12.2021

Accounts Payable Team leader

Reece
06.2014 - 08.2019

Customer Service Team leader

Dulux Powder Dandenong
08.2010 - 05.2014

Stock Controller Purchasing Officer

ORIGIN ENERGY
01.2008 - 01.2010

Accounts Payable / Terminal Clerk / Administration

ORIGIN ENERGY
06.2007 - 07.2008

Sales Support LPG Gas

ORIGIN ENERGY
02.2007 - 06.2007

Customer Service Officer, Administration

Pinnacle Distributors / PDG Imports
04.2003 - 06.2006

Project Management

Business management

Evocca college

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English Class

Private English School - Cambridge & Michigan English Proficiency School

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Kew High School

Year 10 – 12 TEE -

Karditsa

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