Summary
Overview
Work History
Education
Skills
Community Service Volunteer
Additional Information
Timeline
Generic

Vearinama Koike

South Kalgoorlie,WA

Summary

Personal and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Bunnings Kalgoorlie |
08.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Janitorial Cleaner

Kalgoorlie Primary School
04.2021 - 06.2021
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on the employees.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Performed a wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout the school

Night Shift Filler

Woolworths Group
11.2019 - 02.2021
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Operated pallet jack to transport heavy loads.

Housekeeping Attendant

Quest Yelverton
09.2019 - 11.2019
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Organized supplies for use based on expected customer needs.

Bank Officer

Bank Of South Pacific, PNG
06.2007 - 03.2015
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Opened new cheque, savings and lines of credit for customer accounts.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Responded and assisted customers with account inquiries and updates.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Issued and redeemed money orders, cashier checks, traveller’s checks and savings bonds.
  • Built and maintained client relationships through quality, personalized interactions.

Education

Bachelor of Arts - Political Science

University of Papua New Guinea
Port Moresby, PNG
03.2006

No Degree - Year 12

Port Moresby National High School
Port Moresby, PNG
11.2002

Skills

  • Customer Service
  • Cash Handling
  • Problem Solving
  • Team Work
  • Attention to detail

Community Service Volunteer

  

Goldfields PNG Association | Kalgoorlie, WA
12/2020-12/2021

· Connected individuals with relevant community resources and coordinated referrals.

· Managed community relations by identifying and evaluating opportunities and requests for volunteer involvement.

Additional Information

Goldfields PNG Association | Kalgoorlie, WA
Community Service Volunteer
12/2020-12/2021

  • Connected individuals with relevant community resources and coordinated referrals.
  • Managed community relations by identifying and evaluating opportunities and requests for volunteer involvement.

Timeline

Customer Service Representative

Bunnings Kalgoorlie |
08.2021 - Current

Janitorial Cleaner

Kalgoorlie Primary School
04.2021 - 06.2021

Night Shift Filler

Woolworths Group
11.2019 - 02.2021

Housekeeping Attendant

Quest Yelverton
09.2019 - 11.2019

Bank Officer

Bank Of South Pacific, PNG
06.2007 - 03.2015

Bachelor of Arts - Political Science

University of Papua New Guinea

No Degree - Year 12

Port Moresby National High School

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Vearinama Koike