VED PRAKASH RAMBRICHH
Rivervale,WA
Summary
Dynamic Technical Support Lead at CIBC Bank with a proven track record in SLA performance oversight and customer service excellence.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Lead
CIBC Bank
05.2022 - 06.2025
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
- Developed and implemented training initiatives for new hires.
- Managed customer contact center with 1-800-500-6316 support representatives.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
Customer Service Representative Team Lead
Best Buy
11.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to the Best Buy brand and store experience by assisting with products on the sales floor.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Statistics
University Of Toronto
Toronto CanadaNo Degree - Accounting And Finance
Continuing Studies UofT
Toronto CanadaHigh School Diploma -
Woburn Collegiate Institute
Toronto Canada07-2014
Skills
- SLA performance oversight
- Customer service proficiency
- Supervision and leadership
- Experienced with Microsoft Office applications
- Coaching individuals
- Team management
Certification
- White Card License
- Driver's License
- Health and Safety Training
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Technical Support Lead
CIBC Bank
05.2022 - 06.2025
Customer Service Representative Team Lead
Best Buy
11.2020 - 03.2022
Bachelor of Science - Statistics
University Of Toronto
No Degree - Accounting And Finance
Continuing Studies UofT
High School Diploma -
Woburn Collegiate Institute