Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Veda MacDonald

Brisbane,QLD

Summary

Customer-focused administration and service professional with experience across real estate and retail environments. I am currently employed in a sales support role at Coronis Mitchelton, where I manage customer relations, high-volume correspondence, scheduling, and corporate systems in a fast-paced setting. Known for my strong communication skills, organisation, and ability to build positive relationships with internal and external stakeholders. I am highly motivated to contribute these skills to the Community Halls Support Officer role, supporting welcoming, accessible, and well-run community facilities.

Overview

4
4
years of professional experience

Work History

Real Estate Sales Associate

Coronis Mitchelton
03.2025 - Current
  • Managing high volumes of inbound and outbound customer enquiries via phone and email
  • Coordinating appointments, inspections, and meetings while maintaining accurate schedules
  • Using CRM and property management systems to update records and manage client data
  • Acting as a key point of contact for clients, tenants, owners, and internal team members
  • Supporting sales and operational processes through administration, documentation, and follow-ups
  • Building strong stakeholder relationships through clear communication and professionalism
  • Maintaining attention to detail while working to deadlines in a fast-paced environment

Retail Experience – Customer Service & Operations

Muki Activewear | Sabo Skirt | Homebodii
12.2021 - 12.2024
  • Delivered high-quality, personalised customer service across boutique and high-volume retail environments
  • Managed opening and closing procedures and supported daily store operations
  • Handled customer enquiries, transactions, and issue resolution professionally
  • Supported assistant manager responsibilities including team support and operational coordination
  • Maintained high standards of organisation, presentation, and efficiency

Education

Yoga Instructor Certification - Yoga

Total Fusion
Brisbane
07-2024

Associate of Arts - Visual Arts

Tafe
Brisbane, QLD
11-2023

High School Diploma -

Albany Creek State High School
Brisbane
12-2020

Extracurricular - Dance

Australian Ballet School
Melbourne
10-2018

Skills

  • Demonstrated experience in roles requiring a similar skill set to the Community Halls Support Officer position
  • Well-developed people and relationship skills with the ability to work collaboratively in team environments
  • Confident and professional first point of contact for customers, visitors, and stakeholders
  • Strong focus on delivering inclusive, customer-focused outcomes
  • Proficiency in administrative processes including correspondence management, data entry, record keeping, and scheduling
  • Confident navigating corporate business systems, CRM platforms, and booking software
  • Proficient in Microsoft Office applications including Word, Excel, and Outlook
  • Well-developed time management skills with the ability to prioritise workloads and meet deadlines
  • Strong verbal and written communication skills, including identifying stakeholder needs and responding effectively
  • Calm, organised, and solutions-focused approach to daily tasks

Interests

I have a wide range of interests across creative, physical, and cultural activities, including dance, music, yoga, tennis, and art Growing up, I trained as a ballet dancer, played the violin, and engaged in visual arts These experiences have fostered discipline, creativity, and strong interpersonal awareness My current interests have continued to develop on this and have allowed me to easily relate to people from diverse backgrounds and age groups, find common ground with others, and contribute positively to welcoming, inclusive community environments


Thank you for taking the time to read my resume

References available upon request

Timeline

Real Estate Sales Associate

Coronis Mitchelton
03.2025 - Current

Retail Experience – Customer Service & Operations

Muki Activewear | Sabo Skirt | Homebodii
12.2021 - 12.2024

Yoga Instructor Certification - Yoga

Total Fusion

Associate of Arts - Visual Arts

Tafe

High School Diploma -

Albany Creek State High School

Extracurricular - Dance

Australian Ballet School

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Veda MacDonald