Ved Prakash Singh
Noida,Uttar Pradesh
Summary
Dynamic professional with experience at Qatar Airways and Fiserv India, excelling in customer service and technical support. Proven ability to resolve conflicts and enhance customer experiences while maintaining safety standards. Recognized for consistently exceeding expectations and delivering efficient software solutions in high-pressure environments. Strong collaborator with exceptional problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
QATAR AIRWAYS
Doha, Qatar
02.2019 - Current
- Worked on Airbus: A319/320/321/380 & Boeing: B777/787 aircraft.
- Trained in CPR, First-Aid, CPR, AED, Fire Safety and Fire Fighting procedures.
- Emergency Evacuation, Ditching, Accidents and Incidents, CRM training.
- Constantly achieved Exceeded Expectations in onboard assessments.
- Maintained 5-star experience for customers onboard throughout the flight.
- Worked in a very diverse environment with customers and employees of various nationalities.
- Provided high level of customer service while engaging with customers and delivering safety presentations.
- Solved onboard conflicts between customers and handled customer complaints very professionally.
- Maintained a friendly, positive, demeanour while communicating with customers and responding to their queries.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Software Developer
FISERV INDIA
03.2018 - 02.2019
- Worked in Finance and Risk Management profile.
- Worked on reconciliation software based on Banking Domain.
- Fixed bugs and defects in the software and provided efficient results.
- Organized project scrum meeting on daily basis.
- Provided technical support for users of the software system.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Education
Bachelor of Technology - Computer Science and Engineering
G.L. Bajaj Institute of Technology and Management
Noida01.2017
Skills
- Customer service
- Safety presentations
- Conflict resolution
- Problem solving
- Team collaboration
- Time management
- Technical support
- Administrative tasks
Certification
- First-Aid, Emergency Evacuation by Qatar Airways
- Safety and Security Procedures of Airbus and Boeing aircrafts.
- First Class Cabin Crew
- 100 hours soft skills training program conducted by Barclays
Publications
Elucubration of Aspect Oriented Programming, Authored and Presented a Research paper at The Technical Symposium on Emerging Technologies in Computer Science 2016. The dissertation is a detailed study of Aspect Oriented Programming and its comparison against conventional paradigms., International Journal of Engineering Applied Sciences and Technology, 1, 3, 2455-2143, 50-54, 2016
Timeline
Flight Attendant
QATAR AIRWAYS
02.2019 - Current
Software Developer
FISERV INDIA
03.2018 - 02.2019
Bachelor of Technology - Computer Science and Engineering
G.L. Bajaj Institute of Technology and Management
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