VERONICA KIM MAGUICAY
Punchbowl
Summary
Dedicated and results-driven Assistant Manager with 8 years of experience at Nando’s, excelling in team leadership, customer service, and operations management. Promoted to Assistant Manager after demonstrating strong problem-solving skills and a commitment to efficiency. Recognized as a Master Griller finalist, showcasing expertise in food preparation and quality control. Holds CPR, First Aid, and RSA certifications, with a background in nursing, making me adaptable to various industries, including hospitality, healthcare, and customer service. Currently seeking new opportunities to leverage my leadership and operational skills in a dynamic work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nando’s
04.2017 - Current
- Lead and manage a team to ensure smooth restaurant operations, focusing on efficiency and customer satisfaction
- Train and mentor new staff, improving team performance and retention
- Oversee inventory management, reducing waste and optimizing stock levels
- Handle conflict resolution between team members and customers, ensuring a positive work and dining environment
- Manage financial transactions, cash handling, and daily reports
Various Roles Before Promotion
Nando’s
01.2015 - 01.2021
- Master Griller finalist, demonstrating expertise in food preparation and quality standards
- Provided top-tier customer service, maintaining high satisfaction ratings
- Assisted in stock control, kitchen operations, and adherence to food safety protocols
Education
Bachelor of Nursing -
University of Western Sydney
Richmond, NSW12-2013
High School Diploma -
Wyndham College
Quakers Hill, NSW11-2009
Skills
- Team Leadership & Training
- Customer Service Excellence
- Operations & Inventory Management
- Conflict Resolution & Problem-Solving
- Workplace Safety & Compliance
- High-Pressure Decision Making
- Food Safety & Quality Control
- First Aid & Emergency Response
- Problem-solving
- Time management
- Task delegation
Certification
- CPR & First Aid Certified
- RSA (Responsible Service of Alcohol) Certified
Additional Information
Strong adaptability to various work environments, Passion for leadership and team development, Open to exploring roles in hospitality, healthcare, retail, and other industries
Timeline
Assistant Manager
Nando’s
04.2017 - Current
Various Roles Before Promotion
Nando’s
01.2015 - 01.2021
Bachelor of Nursing -
University of Western Sydney
High School Diploma -
Wyndham College
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