Veena Nimbalkar
Telopea,NSW
Summary
Hardworking and Dedicated individual who believes a Medical administration job for me brings top-notch abilities in reception and clerical work. I am knowledgeable in the areas of scheduling, front desk management, and software management such as MS office/EHR systems. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments, I am more meticulous in completing assignments with great organisational skills and always ready to help team members effectively.
Overview
5
5
years of professional experience
Work History
Tutor
Alchemy Tuition
11.2020 - 05.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Mentored and coached students with focus on developing independence and self-confidence.
Customer Service Representative
Glassons Clothing Store
02.2022 - 09.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
KFC
01.2018 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased customer satisfaction and therefore sales by creating a customer-centered approach tailored to their needs
Education
Bachelor of Medical Science - Medical Sciences
University of New South Wales
Sydney, NSW09.2024
Skills
- Executive Management Support
- Store Maintenance
- Call Triaging
- Strong Analytical and Problem-Solving Skills
- Online Learning Platforms
- Individual and Small Group Instruction
- Medical Terminology Knowledge
- Typing Proficiency
- Document Control
- Data Evaluation
Timeline
Customer Service Representative
Glassons Clothing Store
02.2022 - 09.2022
Tutor
Alchemy Tuition
11.2020 - 05.2023
Customer Service Representative
KFC
01.2018 - 09.2019
Bachelor of Medical Science - Medical Sciences
University of New South Wales
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