VEENA SRIRAMANENI
16 HARGRAVES STREET, AINTREE,VIC
Summary
A Dependable and Compassionate Support Coordinator expertise in providing excellent management skills and coordinating plans. Possesses the ability to build relationships with customers and manage competing priorities.Committed to facilitating meaningful connections between individuals and their communities, while ensuring compliance with relevant legislation and customer safeguards. Utilizing exceptional communication, organizational, and customer service skills to make a positive impact on the lives of individuals with disabilities, while collaborating effectively with various stakeholders to achieve the best possible outcomes.
Overview
22
22
years of professional experience
Work History
Support Coordinator of Disability Services
Gellibrand Support Services
09.2022 - Current
- Utilising local knowledge and sector expertise to facilitate opportunities for people with disabilities to engage with local communities through comprehensive services, including conducting assessments, implementing and reviewing plans, and setting achievable goals
- Liaise with community services and external agencies, fostering effective communication and collaboration to meet clients' needs
- Collaborating with customers to develop their capacity in coordinating plans and negotiating appropriate support and services, resulting in enhanced connections to community support and mainstream services
- Providing high-level customer service, ensuring customer satisfaction and meeting individual needs effectively
- Preparing comprehensive reports, advice, and assessments, presenting viable options and recommendations, while maintaining confidentiality and sensitivity
- Maintaining accurate records of work activities and adhere to matters of confidentiality and diversity in a sensitive environment
- Participating in client conferences, collaborating with others service providers to ensure comprehensive support for clients
- Contributing effectively as a team member, engaging in team planning, process improvements, and day-to-day administration
- Delivering services in alignment with organizational policies, procedures, and legislative requirements, consistently meeting relevant service standards
Community Participation Supervisor
Gellibrand Support Services
07.2022 - Current
- Responsible for the development and implementation of strategic plans build along with clients aligning with their goals in community participation
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Kept accurate records for client files and handled related paperwork.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Disability Support Worker
Gellibrand Support Services
06.2022 - Current
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Assisted clients in reaching their goals through providing Active Support by following their Person Centred Plan
- Adhered to company requirements for Client interactions and Support standards.
- Maintained detailed records of Client progress, documentation of services provided.
- Collaborated with healthcare providers to drive continuity of care.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Assessed risk factors of patients and made referrals for further services.
Customer Service Representative
Coles Group
11.2001 - 06.2002
- Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
- Managed timely and effective replacement of damaged or missing products.
- Greeted store customers and discussed needs.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Worked with customers to pack items according to specific desires and requirements.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Ensured accurate pricing of products through diligent label verification during stocking procedures.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Education
Certificate IV - Disability Studies
Victoria University
Melbourne, VIC2022
Bachelors - Biotechnology
SNIST
India2013
Skills
- Strong Communication and Interpersonal Skills
- Strong Problem solving skills and Public relation skills
- Keeping up with regulatory changes and industry standards
- Ability to work in team to achieve performance goals
- Highly motivated with the ability to manage work independently and meet deadlines
- Acquainted of NDIS Practice Standards and NDIS Code of Conduct
Additional Information
- ANUJ MALIK
CP Service Manager
Gellibrand Support Services
M: 0439276924
E: malik.anuj72@gmail.com - SUBIN CHERIAN
Service Manager
Gellibrand Support Services
M: 0478686956
E: cherians@gellibrand.org.au
Timeline
Support Coordinator of Disability Services
Gellibrand Support Services
09.2022 - Current
Community Participation Supervisor
Gellibrand Support Services
07.2022 - Current
Disability Support Worker
Gellibrand Support Services
06.2022 - Current
Customer Service Representative
Coles Group
11.2001 - 06.2002
Certificate IV - Disability Studies
Victoria University
Bachelors - Biotechnology
SNIST
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